TrustRadius

Knowmax vs. Zoho Wiki

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Knowmax
Score 0.0 out of 10
N/A
Knowmax is a knowledge management software for customer support agents to provide better customer service as well as self-service when being deployed at digital channels like website, Apps, and chatbots. Features like interactive decision trees, Knowledgebase, Pictorial Guides, Chatbots, and Learning Management system help support agents as well as the customer itself to get the query resolution in no time.N/A
Zoho Wiki
Score 8.0 out of 10
N/A
Zoho Wiki is presented by the vendor as an easy to use knowledge management tool, caters to the particular needs of teams within the organization. With it users can effectively create and share knowledge.N/A
Pricing
KnowmaxZoho Wiki
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KnowmaxZoho Wiki
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
KnowmaxZoho Wiki
Considered Both Products
Knowmax

No answer on this topic

Zoho Wiki
Namandeep Bhatia | TrustRadius Reviewer
Namandeep Bhatia
Co Founder & Chief Technology Officer
Chose Zoho Wiki
I was using Google drive for maintaining documents, but it was hard to find right document at right time.
Humayun Farooqi | TrustRadius Reviewer
Humayun Farooqi
Customer Success Manager
Chose Zoho Wiki
Confluence features were limited with the free version and our organization wasn't in a position to invest in a knowledge sharing platform, hence Zoho Wiki came in handy as it saved us on the extra cost which we could not initially afford. Also as we were already using other …
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KnowmaxZoho Wiki
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User Ratings
KnowmaxZoho Wiki
Likelihood to Recommend
-
(0 ratings)
7.7
(0 ratings)
User Testimonials
KnowmaxZoho Wiki
Likelihood to Recommend
No answers on this topic
Great for teams and organizations with lots of content and material. It allows teams to have one central place to go and access the latest info. Definitely a more scalable solution for teams looking for a more robust enterprise solution than standard folder sharing. SMB org will be better suited for a more economical shared folder solution like Dropbox or Google Drive. If you want to house new hire documentation or manuals/training programs for a larger org this is a great tool.
Verified User
Anonymous
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Pros
No answers on this topic
  • You can create multiple pages to develop content
  • Easily scalable and enough storage for your content
  • Live chat option so that anyone accessing wiki page can communicate with others for help
Humayun Farooqi | TrustRadius Reviewer
Humayun Farooqi
Customer Success Manager
Read full review
Cons
No answers on this topic
  • More customization.
  • More white labeling and branding.
  • Better Search.
Verified User
Anonymous
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Alternatives Considered
No answers on this topic
Confluence features were limited with the free version and our organization wasn't in a position to invest in a knowledge sharing platform, hence Zoho Wiki came in handy as it saved us on the extra cost which we could not initially afford. Also as we were already using other Zoho products which Atlassian was not offering, therefore Zoho Wiki was considered the best alternative.
Humayun Farooqi | TrustRadius Reviewer
Humayun Farooqi
Customer Success Manager
Read full review
Return on Investment
No answers on this topic
  • I feel that due to ZOHO wiki my team started documenting more and more things.
  • Because of knowledge available from previous projects, it definitely increased efficiency of team.
  • At first I felt like it is taking more time for documenting things, but after some time it started paying me back.
Namandeep Bhatia | TrustRadius Reviewer
Namandeep Bhatia
Co Founder & Chief Technology Officer
Read full review
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