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Zoho Wiki

Score8 out of 10

8 Reviews and Ratings

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What is Zoho Wiki?

Zoho Wiki is presented by the vendor as an easy to use knowledge management tool, caters to the particular needs of teams within the organization. With it users can effectively create and share knowledge.

Categories & Use Cases

Reviews

What users are saying about Zoho Wiki.
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The highly efficient and effective Knowledge and Content Management tool

Incentivized
Humayun FarooqiView profile
Customer Success Manager in Customer Service at Tarsil.pk (1-10 employees employees)

Use Cases and Deployment Scope

Zoho Wiki has helped us grow our business by providing a platform for sharing knowledge, of our prospective customers and industries, within our organization as well as our sales partners and investors. We also use it for sharing documents and files related to our sales and marketing campaigns so that everyone connected to our organization has easy access to all the information they need without searching for it in their emails of hard drive.

Pros

  • You can create multiple pages to develop content
  • Easily scalable and enough storage for your content
  • Live chat option so that anyone accessing wiki page can communicate with others for help

Cons

  • The setup process is not very user friendly, hence needs improvement
  • Expensive if you have more than 3 users
  • Zoho wiki is unable to extract some important information for uploaded documents

Most Important Features

  • Workspace and collaboration for all of our employees
  • Secure location for storing important information of our organization
  • Lots of different options to customize our data

Return on Investment

  • Saved a lot of time for our employees as we would be using different tools in the past.
  • Easy access through browsers has made it easy for us to get our job done effeciently
  • Sales have increased through to this platform by sharing knowledge base with our sales partners

Alternatives Considered

Atlassian Confluence

Other Software Used

Zoho Bookings, Zoho Books, Zoho Calendar

A good tool to encourage your team for documentation.

Incentivized
Namandeep BhatiaView profile
Co Founder & Chief Technology Officer in Research & Development at Pickright Technologies (11-50 employees employees)

Use Cases and Deployment Scope

We are an IT service company and we frequently need a knowledge transfer/sharing platform, during the initial days we used to manage it through shared docs etc. but it is always hard to find the right document at need. Hence we shifted to Zoho wiki. We are using it for mainly 2 types of sharing:1. Project experience/knowledge: This type of information is shared with selected resources only.2. Generic information: Like how to use Printer, Our internal policies, etc, which are shared with all internal resources.

Pros

  • Access control of information sharing
  • Team collaboration (I like live chat feature)
  • Very well way of organizing content

Cons

  • Even for business plan, they provide 1GB storage/ User which is very less in case if you need to attach files, this must be upgraded without increasing cost.
  • It is no-where mentioned that where their data centers are located, in some countries like India it is legal compliance that data should reside in country.
  • They don't have adequate templates to start with.

Most Important Features

  • Team collaboration
  • Access control
  • ZIP backup of whole information

Return on Investment

  • I feel that due to ZOHO wiki my team started documenting more and more things.
  • Because of knowledge available from previous projects, it definitely increased efficiency of team.
  • At first I felt like it is taking more time for documenting things, but after some time it started paying me back.

Alternatives Considered

Google Drive

Other Software Used

Google Analytics, Firebase, Google Authenticator

Excellent Content Management tool for large orgs

Incentivized
Verified User
Executive in Sales (10,001+ employees employees)

Use Cases and Deployment Scope

A central place for all team members to access the true source of info for certain topics. All of our competitor info created by Product and Marketing is housed here for easy access. Great in the WFH environment to get all the info you need in a trusted and easy way.

Pros

  • Centralized Content
  • Categorization
  • Collaboration
  • Notifications & Updates
  • Integrations

Cons

  • More customization.
  • More white labeling and branding.
  • Better Search.

Most Important Features

  • Branding Control
  • Practical Editor
  • Workspaces
  • Content Management

Return on Investment

  • Quicker Ramp Times of Employees.
  • Time Savings
  • Improved Efficiencies

Other Software Used

Salesloft, Hootsuite Amplify, DocuSign