KronoDesk vs. Parature (Discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 KronoDesk | Score6.9 out of 10 | Mid-Size Companies (51-1,000 employees) | KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. | $190.99 per month 3 concurrent users (minimum) |
 Parature (Discontinued) | Score5 out of 10 | N/A | Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. | N/A |
| KronoDesk | Parature (Discontinued) | |||||||||||||||
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| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual billing on cloud plans. Discount available for volume of concurrent users. 3 concurrent user minimum. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| KronoDesk | Parature (Discontinued) | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| KronoDesk | Parature (Discontinued) | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 6.7 |
| Likelihood to Renew | - | 6.1 |
| Usability | - | 2.0 |
| Availability | - | 7.5 |
| Support Rating | - | 1.0 |