Kustomer vs. Method:CRM

Kustomer

68 Reviews and Ratings

Method:CRM

35 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Kustomer	Score8.7 out of 10	N/A	Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.	$89 per month per user
Method:CRM	Score8.4 out of 10	N/A	Method:crm is a QuickBooks-integrated, cloud-based CRM platform.	$25 per month per user

Pricing

Kustomer

Method:CRM

Enterprise: $89
per month, per user
Ultimate: $139
per month, per user

Contact Management: $25
per month per user
CRM Pro: $44
per month per user
CRM Enterprise: $74
per month per user
CRM Multi-Entity: Custom Quote

Pricing Offerings
Kustomer	Method:CRM
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

All plans require an annual subscription and 8 users minimum.

—

Features

Kustomer

Method:CRM

Comparison of Incident and problem management features of Kustomer and Method:CRM
Feature	Kustomer 8.1 18 Ratings	Method:CRM - Ratings
Organize and prioritize service tickets	8.017 Ratings	00 Ratings
Expert directory	8.314 Ratings	00 Ratings
Subscription-based notifications	8.513 Ratings	00 Ratings
ITSM collaboration and documentation	8.013 Ratings	00 Ratings
Ticket creation and submission	8.018 Ratings	00 Ratings
Ticket response	8.018 Ratings	00 Ratings

Comparison of Self Help Community features of Kustomer and Method:CRM
Feature	Kustomer 8.5 14 Ratings	Method:CRM - Ratings
External knowledge base	8.014 Ratings	00 Ratings
Internal knowledge base	9.014 Ratings	00 Ratings

Comparison of Multi-Channel Help features of Kustomer and Method:CRM
Feature	Kustomer 8.0 18 Ratings	Method:CRM - Ratings
Customer portal	8.611 Ratings	00 Ratings
IVR	8.310 Ratings	00 Ratings
Social integration	7.314 Ratings	00 Ratings
Email support	10.018 Ratings	00 Ratings
Help Desk CRM integration	6.013 Ratings	00 Ratings

Comparison of Sales Force Automation features of Kustomer and Method:CRM
Feature	Kustomer - Ratings	Method:CRM 8.0 22 Ratings
Customer data management / contact management	00 Ratings	8.322 Ratings
Workflow management	00 Ratings	8.320 Ratings
Territory management	00 Ratings	1.81 Ratings
Opportunity management	00 Ratings	8.320 Ratings
Integration with email client (e.g., Outlook or Gmail)	00 Ratings	8.920 Ratings
Contract management	00 Ratings	8.711 Ratings
Quote & order management	00 Ratings	9.118 Ratings
Interaction tracking	00 Ratings	9.019 Ratings
Channel / partner relationship management	00 Ratings	10.012 Ratings

Comparison of Customer Service & Support features of Kustomer and Method:CRM
Feature	Kustomer - Ratings	Method:CRM 10.0 2 Ratings
Case management	00 Ratings	10.01 Ratings
Call center management	00 Ratings	9.92 Ratings
Help desk management	00 Ratings	10.01 Ratings

Comparison of Marketing Automation features of Kustomer and Method:CRM
Feature	Kustomer - Ratings	Method:CRM 8.9 19 Ratings
Lead management	00 Ratings	8.817 Ratings
Email marketing	00 Ratings	9.014 Ratings

Comparison of CRM Project Management features of Kustomer and Method:CRM
Feature	Kustomer - Ratings	Method:CRM 7.5 20 Ratings
Task management	00 Ratings	9.118 Ratings
Billing and invoicing management	00 Ratings	10.015 Ratings
Reporting	00 Ratings	3.417 Ratings

Comparison of CRM Reporting & Analytics features of Kustomer and Method:CRM
Feature	Kustomer - Ratings	Method:CRM 7.7 18 Ratings
Forecasting	00 Ratings	8.09 Ratings
Pipeline visualization	00 Ratings	9.017 Ratings
Customizable reports	00 Ratings	6.017 Ratings

Comparison of Customization features of Kustomer and Method:CRM
Feature	Kustomer - Ratings	Method:CRM 7.5 19 Ratings
Custom fields	00 Ratings	6.419 Ratings
Custom objects	00 Ratings	6.418 Ratings
Scripting environment	00 Ratings	9.212 Ratings
API for custom integration	00 Ratings	8.014 Ratings

Comparison of Security features of Kustomer and Method:CRM
Feature	Kustomer - Ratings	Method:CRM 8.2 19 Ratings
Single sign-on capability	00 Ratings	8.117 Ratings
Role-based user permissions	00 Ratings	8.319 Ratings

Comparison of Integrations with 3rd-party Software features of Kustomer and Method:CRM
Feature	Kustomer - Ratings	Method:CRM 10.0 2 Ratings
Marketing automation	00 Ratings	10.02 Ratings
Compensation management	00 Ratings	10.02 Ratings

Comparison of Platform features of Kustomer and Method:CRM
Feature	Kustomer - Ratings	Method:CRM 7.4 15 Ratings
Mobile access	00 Ratings	7.415 Ratings

User Ratings
	Kustomer	Method:CRM
Likelihood to Recommend	9.0 (39 ratings)	8.3 (24 ratings)
Likelihood to Renew	7.9 (2 ratings)	10.0 (3 ratings)
Usability	10.0 (5 ratings)	9.0 (18 ratings)
Availability	9.1 (2 ratings)	- (0 ratings)
Performance	6.4 (2 ratings)	- (0 ratings)
Support Rating	9.4 (7 ratings)	9.1 (18 ratings)
In-Person Training	7.6 (2 ratings)	- (0 ratings)
Online Training	8.3 (2 ratings)	- (0 ratings)
Implementation Rating	7.9 (2 ratings)	9.0 (1 ratings)
Configurability	7.9 (2 ratings)	- (0 ratings)
Ease of integration	7.2 (2 ratings)	9.0 (1 ratings)
Product Scalability	9.1 (1 ratings)	- (0 ratings)
Vendor post-sale	8.7 (2 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (2 ratings)	- (0 ratings)