TrustRadius: an HG Insights company

Kustomer vs. monday CRM

Save this comparison

Save this comparison

Kustomer

68 Reviews and Ratings

monday CRM

168 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kustomer

    Score8.6 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    monday CRM

    Score8.5 out of 10
    		N/Amonday CRM provides control over the entire sales funnel and helps users close deals faster by automating manual work and streamlining sales activities from A-Z.

    $45

    per month 3 seats (minimum)

    Pricing
    Kustomermonday CRM
    Editions & Modules
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Basic
    $15
    per month per seat
    Standard
    $20
    per month per seat
    Pro
    $33
    per month per seat
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Kustomermonday CRM
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsAll plans require an annual subscription and 8 users minimum.18% discount for annual pricing. Plans start with 3 seats.
    More Pricing Information
    Features
    Kustomermonday CRM
    Incident and problem management
    Comparison of Incident and problem management features of Kustomer and monday CRM
    Feature
    Kustomer
    8.1
    18 Ratings
    monday CRM
    -
    Ratings
    Organize and prioritize service tickets8.017 Ratings00 Ratings
    Expert directory8.314 Ratings00 Ratings
    Subscription-based notifications8.513 Ratings00 Ratings
    ITSM collaboration and documentation8.013 Ratings00 Ratings
    Ticket creation and submission8.018 Ratings00 Ratings
    Ticket response8.018 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kustomer and monday CRM
    Feature
    Kustomer
    8.5
    14 Ratings
    monday CRM
    -
    Ratings
    External knowledge base8.014 Ratings00 Ratings
    Internal knowledge base9.014 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kustomer and monday CRM
    Feature
    Kustomer
    8.0
    18 Ratings
    monday CRM
    -
    Ratings
    Customer portal8.611 Ratings00 Ratings
    IVR8.310 Ratings00 Ratings
    Social integration7.314 Ratings00 Ratings
    Email support10.018 Ratings00 Ratings
    Help Desk CRM integration6.013 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Kustomer and monday CRM
    Feature
    Kustomer
    -
    Ratings
    monday CRM
    7.5
    62 Ratings
    Customer data management / contact management00 Ratings7.658 Ratings
    Workflow management00 Ratings7.560 Ratings
    Territory management00 Ratings8.233 Ratings
    Opportunity management00 Ratings7.455 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.046 Ratings
    Contract management00 Ratings7.240 Ratings
    Interaction tracking00 Ratings6.443 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Kustomer and monday CRM
    Feature
    Kustomer
    -
    Ratings
    monday CRM
    6.7
    46 Ratings
    Lead management00 Ratings6.746 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Kustomer and monday CRM
    Feature
    Kustomer
    -
    Ratings
    monday CRM
    6.3
    57 Ratings
    Task management00 Ratings6.156 Ratings
    Billing and invoicing management00 Ratings5.238 Ratings
    Reporting00 Ratings7.749 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Kustomer and monday CRM
    Feature
    Kustomer
    -
    Ratings
    monday CRM
    6.7
    57 Ratings
    Forecasting00 Ratings6.147 Ratings
    Pipeline visualization00 Ratings7.354 Ratings
    Customizable reports00 Ratings6.649 Ratings
    Customization
    Comparison of Customization features of Kustomer and monday CRM
    Feature
    Kustomer
    -
    Ratings
    monday CRM
    6.9
    54 Ratings
    Custom fields00 Ratings7.554 Ratings
    Custom objects00 Ratings6.246 Ratings
    Scripting environment00 Ratings6.931 Ratings
    API for custom integration00 Ratings6.932 Ratings
    Security
    Comparison of Security features of Kustomer and monday CRM
    Feature
    Kustomer
    -
    Ratings
    monday CRM
    6.9
    50 Ratings
    Single sign-on capability00 Ratings8.843 Ratings
    Role-based user permissions00 Ratings5.050 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Kustomer and monday CRM
    Feature
    Kustomer
    -
    Ratings
    monday CRM
    6.5
    29 Ratings
    Marketing automation00 Ratings6.529 Ratings
    Platform
    Comparison of Platform features of Kustomer and monday CRM
    Feature
    Kustomer
    -
    Ratings
    monday CRM
    7.3
    52 Ratings
    Mobile access00 Ratings7.352 Ratings
    User Ratings
    Kustomermonday CRM
    Likelihood to Recommend
    9.0
    (39 ratings)
    8.6
    (70 ratings)
    Likelihood to Renew
    7.9
    (2 ratings)
    8.4
    (4 ratings)
    Usability
    10.0
    (5 ratings)
    8.8
    (67 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (7 ratings)
    7.1
    (56 ratings)
    In-Person Training
    7.6
    (2 ratings)
    -
    (0 ratings)
    Online Training
    8.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.9
    (2 ratings)
    8.2
    (1 ratings)
    Configurability
    7.9
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.2
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.7
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)