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Kustomer vs. Oracle Service

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Kustomer

68 Reviews and Ratings

Oracle Service

235 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kustomer

    Score8.7 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Oracle Service

    Score5.1 out of 10
    		N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A
    Pricing
    KustomerOracle Service
    Editions & Modules
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    No answers on this topic
    Offerings
    Pricing Offerings
    KustomerOracle Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans require an annual subscription and 8 users minimum.—
    More Pricing Information
    Features
    KustomerOracle Service
    Incident and problem management
    Comparison of Incident and problem management features of Kustomer and Oracle Service
    Feature
    Kustomer
    8.1
    18 Ratings
    Oracle Service
    7.5
    78 Ratings
    Organize and prioritize service tickets8.017 Ratings7.073 Ratings
    Expert directory8.314 Ratings7.553 Ratings
    Subscription-based notifications8.513 Ratings7.057 Ratings
    ITSM collaboration and documentation8.013 Ratings6.750 Ratings
    Ticket creation and submission8.018 Ratings9.074 Ratings
    Ticket response8.018 Ratings8.074 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kustomer and Oracle Service
    Feature
    Kustomer
    8.5
    14 Ratings
    Oracle Service
    7.3
    74 Ratings
    External knowledge base8.014 Ratings6.865 Ratings
    Internal knowledge base9.014 Ratings7.774 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kustomer and Oracle Service
    Feature
    Kustomer
    8.0
    18 Ratings
    Oracle Service
    7.2
    76 Ratings
    Customer portal8.611 Ratings7.569 Ratings
    IVR8.310 Ratings7.635 Ratings
    Social integration7.314 Ratings4.746 Ratings
    Email support10.018 Ratings7.874 Ratings
    Help Desk CRM integration6.013 Ratings8.654 Ratings
    User Ratings
    KustomerOracle Service
    Likelihood to Recommend
    9.0
    (39 ratings)
    5.1
    (89 ratings)
    Likelihood to Renew
    7.9
    (2 ratings)
    10.0
    (9 ratings)
    Usability
    10.0
    (5 ratings)
    10.0
    (5 ratings)
    Availability
    9.1
    (2 ratings)
    10.0
    (1 ratings)
    Performance
    6.4
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.4
    (7 ratings)
    10.0
    (7 ratings)
    In-Person Training
    7.6
    (2 ratings)
    9.0
    (1 ratings)
    Online Training
    8.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.9
    (2 ratings)
    9.0
    (4 ratings)
    Configurability
    7.9
    (2 ratings)
    9.0
    (1 ratings)
    Ease of integration
    7.2
    (2 ratings)
    5.0
    (11 ratings)
    Product Scalability
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    8.7
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)