Kustomer vs. RedHorse CRM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kustomer | Score8.6 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
 RedHorse CRM | Score8 out of 10 | Small Businesses (1-50 employees) | RedHorse CRM is an all-in-one CRM for small businesses with end-to-end business management. This solution includes Quoting, Customer Service, Project Management, QuickBooks integration, Campaign Management, Constant Contact integration, Credit Card Processing. It is a completely configurable on-premise windows application that includes a mobile version for phone or web. | $9 Per Seat per Month |
| Kustomer | RedHorse CRM | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | $895 per 5 users | ||||||||||||||
| Additional Details | All plans require an annual subscription and 8 users minimum. | Each edition is available as a perpetual license. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Kustomer | RedHorse CRM | ||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| ||||||||||||||||||||||||||||
| Self Help Community |
| ||||||||||||||||||||||||||||
| Multi-Channel Help |
| ||||||||||||||||||||||||||||
| Sales Force Automation |
| ||||||||||||||||||||||||||||
| Customer Service & Support |
| ||||||||||||||||||||||||||||
| Marketing Automation |
| ||||||||||||||||||||||||||||
| CRM Project Management |
| ||||||||||||||||||||||||||||
| CRM Reporting & Analytics |
| ||||||||||||||||||||||||||||
| Customization |
| ||||||||||||||||||||||||||||
| Social CRM | |||||||||||||||||||||||||||||
| Integrations with 3rd-party Software |
| ||||||||||||||||||||||||||||
| Platform |
| ||||||||||||||||||||||||||||
| Security |
| ||||||||||||||||||||||||||||
| Kustomer | RedHorse CRM | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.1 |
| Likelihood to Renew | 7.9 | - |
| Usability | 10.0 | - |
| Availability | 9.1 | - |
| Performance | 6.4 | - |
| Support Rating | 9.4 | - |
| In-Person Training | 7.6 | - |
| Online Training | 8.3 | - |
| Implementation Rating | 7.9 | - |
| Configurability | 7.9 | - |
| Ease of integration | 7.2 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 8.7 | - |
| Vendor pre-sale | 9.1 | - |