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Kustomer vs. Salesforce Service Cloud

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Kustomer

68 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kustomer

    Score8.7 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    KustomerSalesforce Service Cloud
    Editions & Modules
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    KustomerSalesforce Service Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans require an annual subscription and 8 users minimum.—
    More Pricing Information
    Features
    KustomerSalesforce Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Kustomer and Salesforce Service Cloud
    Feature
    Kustomer
    8.1
    18 Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets8.017 Ratings9.475 Ratings
    Expert directory8.314 Ratings8.553 Ratings
    Subscription-based notifications8.513 Ratings8.663 Ratings
    ITSM collaboration and documentation8.013 Ratings8.260 Ratings
    Ticket creation and submission8.018 Ratings9.375 Ratings
    Ticket response8.018 Ratings9.174 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kustomer and Salesforce Service Cloud
    Feature
    Kustomer
    8.5
    14 Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base8.014 Ratings8.463 Ratings
    Internal knowledge base9.014 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kustomer and Salesforce Service Cloud
    Feature
    Kustomer
    8.0
    18 Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal8.611 Ratings7.954 Ratings
    IVR8.310 Ratings8.834 Ratings
    Social integration7.314 Ratings8.947 Ratings
    Email support10.018 Ratings9.276 Ratings
    Help Desk CRM integration6.013 Ratings8.866 Ratings
    User Ratings
    KustomerSalesforce Service Cloud
    Likelihood to Recommend
    9.0
    (39 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    7.9
    (2 ratings)
    6.1
    (8 ratings)
    Usability
    10.0
    (5 ratings)
    8.0
    (12 ratings)
    Availability
    9.1
    (2 ratings)
    9.5
    (28 ratings)
    Performance
    6.4
    (2 ratings)
    8.6
    (7 ratings)
    Support Rating
    9.4
    (7 ratings)
    7.0
    (20 ratings)
    In-Person Training
    7.6
    (2 ratings)
    10.0
    (1 ratings)
    Online Training
    8.3
    (2 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    7.9
    (2 ratings)
    7.0
    (1 ratings)
    Configurability
    7.9
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.2
    (2 ratings)
    5.0
    (1 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.7
    (2 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    8.0
    (1 ratings)