Kustomer vs. Shape Software
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kustomer | Score8.6 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
 Shape Software | Score7 out of 10 | N/A | Shape Software aims to help users manage their business in one easy to use software. Shape's cloud-based CRM, Sales Management, and Marketing Automation tools offer multiple features designed to manage and automate online marketing and promotions via email and SMS, capture and service leads from online sources, organize sales pipelines, nurture prospects and customers, create and send professional online documents, accept online payments, run custom reporting, and automate everyday admin… | $79 per user |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | $79 per user | ||||||||||||||
| Additional Details | All plans require an annual subscription and 8 users minimum. | All inclusive cloud software, one price, no annual contracts. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Sales Force Automation |
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| Customization |
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| Security |
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| CRM Project Management |
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| Kustomer | Shape Software | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 7.0 |
| Likelihood to Renew | 7.9 | - |
| Usability | 10.0 | 10.0 |
| Availability | 9.1 | - |
| Performance | 6.4 | - |
| Support Rating | 9.4 | 5.0 |
| In-Person Training | 7.6 | - |
| Online Training | 8.3 | - |
| Implementation Rating | 7.9 | - |
| Configurability | 7.9 | - |
| Ease of integration | 7.2 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 8.7 | - |
| Vendor pre-sale | 9.1 | - |