Kustomer vs. Sparkcentral (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kustomer | Score8.6 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
 Sparkcentral (discontinued) | Score10 out of 10 | N/A | Sparkcentral was a social customer care solution and cloud-based customer engagement platform that catered specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral was acquired by Hootsuite in January 2021. The product has since been discontinued. | N/A |
| Kustomer | Sparkcentral (discontinued) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Kustomer | Sparkcentral (discontinued) | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Kustomer | Sparkcentral (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 10.0 |
| Likelihood to Renew | 7.9 | 8.7 |
| Usability | 10.0 | 10.0 |
| Availability | 9.1 | - |
| Performance | 6.4 | - |
| Support Rating | 9.4 | 10.0 |
| In-Person Training | 7.6 | - |
| Online Training | 8.3 | - |
| Implementation Rating | 7.9 | - |
| Configurability | 7.9 | - |
| Ease of integration | 7.2 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 8.7 | - |
| Vendor pre-sale | 9.1 | - |