Kustomer vs. Spiceworks Cloud Help Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kustomer | Score8.6 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
 Spiceworks Cloud Help Desk | Score6.8 out of 10 | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. | $0 (free for 1-5 Seats) |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Kustomer | Spiceworks Cloud Help Desk | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 10.0 |
| Likelihood to Renew | 7.9 | 10.0 |
| Usability | 10.0 | 9.0 |
| Availability | 9.1 | 10.0 |
| Performance | 6.4 | 8.0 |
| Support Rating | 9.4 | 8.7 |
| In-Person Training | 7.6 | - |
| Online Training | 8.3 | - |
| Implementation Rating | 7.9 | 10.0 |
| Configurability | 7.9 | - |
| Ease of integration | 7.2 | - |
| Product Scalability | 9.1 | 10.0 |
| Vendor post-sale | 8.7 | - |
| Vendor pre-sale | 9.1 | - |