Kustomer vs. Sprinklr Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kustomer | Score8.7 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | All plans require an annual subscription and 8 users minimum. | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Kustomer | Sprinklr Service | |
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| Likelihood to Recommend | 9.0 | 9.0 |
| Likelihood to Renew | 7.9 | 7.5 |
| Usability | 10.0 | 9.0 |
| Availability | 9.1 | 9.9 |
| Performance | 6.4 | 9.9 |
| Support Rating | 9.4 | 9.1 |
| In-Person Training | 7.6 | 10.0 |
| Online Training | 8.3 | - |
| Implementation Rating | 7.9 | 9.0 |
| Configurability | 7.9 | - |
| Ease of integration | 7.2 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 8.7 | - |
| Vendor pre-sale | 9.1 | - |