TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kustomer

    Score8.7 out of 10
    N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Tabillo

    Score7.3 out of 10
    Small Businesses (1-50 employees)
    Tabillo is a customizable, web-based CRM - Customer Relationship Management platform. Tabillo is a collaborative enterprise level application that is designed to help users centralize their knowledge and business activities across CRM, projects, files etc., for better productivity. According to the vendor, Tabillo offers simplified integrated modules with an intuitive end‐user interface, which results in faster adoption across the organization. With Tabillo users can…N/A
    Pricing
    KustomerTabillo
    Editions & Modules
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    No answers on this topic
    Offerings
    Pricing Offerings
    KustomerTabillo
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsAll plans require an annual subscription and 8 users minimum.Please contact us for Private Cloud, OnPremise versions of Tabillo
    More Pricing Information
    Features
    KustomerTabillo
    Incident and problem management
    Comparison of Incident and problem management features of Kustomer and Tabillo
    Feature
    Kustomer
    8.1
    18 Ratings
    Tabillo
    -
    Ratings
    Organize and prioritize service tickets8.017 Ratings00 Ratings
    Expert directory8.314 Ratings00 Ratings
    Subscription-based notifications8.513 Ratings00 Ratings
    ITSM collaboration and documentation8.013 Ratings00 Ratings
    Ticket creation and submission8.018 Ratings00 Ratings
    Ticket response8.018 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kustomer and Tabillo
    Feature
    Kustomer
    8.5
    14 Ratings
    Tabillo
    -
    Ratings
    External knowledge base8.014 Ratings00 Ratings
    Internal knowledge base9.014 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kustomer and Tabillo
    Feature
    Kustomer
    8.0
    18 Ratings
    Tabillo
    -
    Ratings
    Customer portal8.611 Ratings00 Ratings
    IVR8.310 Ratings00 Ratings
    Social integration7.314 Ratings00 Ratings
    Email support10.018 Ratings00 Ratings
    Help Desk CRM integration6.013 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Kustomer and Tabillo
    Feature
    Kustomer
    -
    Ratings
    Tabillo
    7.3
    1 Ratings
    Customer data management / contact management00 Ratings7.31 Ratings
    Workflow management00 Ratings7.31 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Kustomer and Tabillo
    Feature
    Kustomer
    -
    Ratings
    Tabillo
    5.5
    1 Ratings
    Task management00 Ratings6.41 Ratings
    Reporting00 Ratings4.51 Ratings
    Customization
    Comparison of Customization features of Kustomer and Tabillo
    Feature
    Kustomer
    -
    Ratings
    Tabillo
    8.2
    1 Ratings
    Custom fields00 Ratings8.21 Ratings
    Security
    Comparison of Security features of Kustomer and Tabillo
    Feature
    Kustomer
    -
    Ratings
    Tabillo
    8.2
    1 Ratings
    Role-based user permissions00 Ratings8.21 Ratings
    User Ratings
    KustomerTabillo
    Likelihood to Recommend
    9.0
    (39 ratings)
    7.3
    (1 ratings)
    Likelihood to Renew
    7.9
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (5 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (7 ratings)
    -
    (0 ratings)
    In-Person Training
    7.6
    (2 ratings)
    -
    (0 ratings)
    Online Training
    8.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.9
    (2 ratings)
    -
    (0 ratings)
    Configurability
    7.9
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.2
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.7
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)