Kustomer vs. Twilio
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kustomer | Score8.7 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
 Twilio | Score7 out of 10 | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
| Kustomer | Twilio | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | All plans require an annual subscription and 8 users minimum. | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Kustomer | Twilio | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 6.8 |
| Likelihood to Renew | 7.9 | 7.5 |
| Usability | 10.0 | 9.5 |
| Availability | 9.1 | - |
| Performance | 6.4 | 7.5 |
| Support Rating | 9.4 | 5.7 |
| In-Person Training | 7.6 | - |
| Online Training | 8.3 | - |
| Implementation Rating | 7.9 | 9.5 |
| Configurability | 7.9 | - |
| Contract Terms and Pricing Model | - | 10.0 |
| Ease of integration | 7.2 | - |
| Product Scalability | 9.1 | - |
| Professional Services | - | 10.0 |
| Vendor post-sale | 8.7 | - |
| Vendor pre-sale | 9.1 | - |