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Kustomer vs. Veeva CRM

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Kustomer

68 Reviews and Ratings

Veeva CRM

21 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kustomer

    Score8.7 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Veeva CRM

    Score8.4 out of 10
    		N/AVeeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
    Pricing
    KustomerVeeva CRM
    Editions & Modules
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    No answers on this topic
    Offerings
    Pricing Offerings
    KustomerVeeva CRM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans require an annual subscription and 8 users minimum.—
    More Pricing Information
    Features
    KustomerVeeva CRM
    Incident and problem management
    Comparison of Incident and problem management features of Kustomer and Veeva CRM
    Feature
    Kustomer
    8.1
    18 Ratings
    Veeva CRM
    -
    Ratings
    Organize and prioritize service tickets8.017 Ratings00 Ratings
    Expert directory8.314 Ratings00 Ratings
    Subscription-based notifications8.513 Ratings00 Ratings
    ITSM collaboration and documentation8.013 Ratings00 Ratings
    Ticket creation and submission8.018 Ratings00 Ratings
    Ticket response8.018 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kustomer and Veeva CRM
    Feature
    Kustomer
    8.5
    14 Ratings
    Veeva CRM
    -
    Ratings
    External knowledge base8.014 Ratings00 Ratings
    Internal knowledge base9.014 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kustomer and Veeva CRM
    Feature
    Kustomer
    8.0
    18 Ratings
    Veeva CRM
    -
    Ratings
    Customer portal8.611 Ratings00 Ratings
    IVR8.310 Ratings00 Ratings
    Social integration7.314 Ratings00 Ratings
    Email support10.018 Ratings00 Ratings
    Help Desk CRM integration6.013 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Kustomer and Veeva CRM
    Feature
    Kustomer
    -
    Ratings
    Veeva CRM
    9.1
    4 Ratings
    Customer data management / contact management00 Ratings10.04 Ratings
    Workflow management00 Ratings9.04 Ratings
    Territory management00 Ratings7.04 Ratings
    Opportunity management00 Ratings8.03 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.03 Ratings
    Contract management00 Ratings10.03 Ratings
    Quote & order management00 Ratings9.03 Ratings
    Interaction tracking00 Ratings10.04 Ratings
    Channel / partner relationship management00 Ratings9.03 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Kustomer and Veeva CRM
    Feature
    Kustomer
    -
    Ratings
    Veeva CRM
    9.3
    3 Ratings
    Case management00 Ratings10.03 Ratings
    Call center management00 Ratings8.01 Ratings
    Help desk management00 Ratings10.02 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Kustomer and Veeva CRM
    Feature
    Kustomer
    -
    Ratings
    Veeva CRM
    8.5
    3 Ratings
    Lead management00 Ratings9.03 Ratings
    Email marketing00 Ratings8.03 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Kustomer and Veeva CRM
    Feature
    Kustomer
    -
    Ratings
    Veeva CRM
    9.7
    3 Ratings
    Task management00 Ratings10.03 Ratings
    Billing and invoicing management00 Ratings10.03 Ratings
    Reporting00 Ratings9.03 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Kustomer and Veeva CRM
    Feature
    Kustomer
    -
    Ratings
    Veeva CRM
    8.7
    4 Ratings
    Forecasting00 Ratings8.03 Ratings
    Pipeline visualization00 Ratings9.03 Ratings
    Customizable reports00 Ratings9.04 Ratings
    Customization
    Comparison of Customization features of Kustomer and Veeva CRM
    Feature
    Kustomer
    -
    Ratings
    Veeva CRM
    8.8
    4 Ratings
    Custom fields00 Ratings8.04 Ratings
    Custom objects00 Ratings7.04 Ratings
    Scripting environment00 Ratings10.03 Ratings
    API for custom integration00 Ratings10.04 Ratings
    Security
    Comparison of Security features of Kustomer and Veeva CRM
    Feature
    Kustomer
    -
    Ratings
    Veeva CRM
    9.5
    4 Ratings
    Single sign-on capability00 Ratings9.04 Ratings
    Role-based user permissions00 Ratings10.04 Ratings
    Social CRM
    Comparison of Social CRM features of Kustomer and Veeva CRM
    Feature
    Kustomer
    -
    Ratings
    Veeva CRM
    8.5
    1 Ratings
    Social data00 Ratings8.01 Ratings
    Social engagement00 Ratings9.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Kustomer and Veeva CRM
    Feature
    Kustomer
    -
    Ratings
    Veeva CRM
    9.0
    2 Ratings
    Marketing automation00 Ratings9.02 Ratings
    Compensation management00 Ratings9.01 Ratings
    Platform
    Comparison of Platform features of Kustomer and Veeva CRM
    Feature
    Kustomer
    -
    Ratings
    Veeva CRM
    10.0
    4 Ratings
    Mobile access00 Ratings10.04 Ratings
    User Ratings
    KustomerVeeva CRM
    Likelihood to Recommend
    9.0
    (39 ratings)
    9.0
    (4 ratings)
    Likelihood to Renew
    7.9
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (5 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (7 ratings)
    -
    (0 ratings)
    In-Person Training
    7.6
    (2 ratings)
    -
    (0 ratings)
    Online Training
    8.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.9
    (2 ratings)
    -
    (0 ratings)
    Configurability
    7.9
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.2
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.7
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)