LanScope Cat vs. SherpaDesk

LanScope Cat

LanScope Cat

0 Reviews and Ratings

SherpaDesk

SherpaDesk

9 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LanScope Cat	Score 0.0 out of 10	N/A	N/A	$49 per month
SherpaDesk	Score 8.4 out of 10	Mid-Size Companies (51-1,000 employees)	SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.	$0 per agent

Pricing

LanScope Cat

SherpaDesk

Editions & Modules

Basic: $49
per month

1st Tech Free: $0
per agent
Adventure Package: $39
per agent

Offerings

Pricing Offerings
LanScope Cat	SherpaDesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	LanScope Cat	SherpaDesk

Features

LanScope Cat

SherpaDesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	LanScope Cat - Ratings	SherpaDesk 8.5 3 Ratings 6% above category average
Organize and prioritize service tickets	00 Ratings	9.12 Ratings
Subscription-based notifications	00 Ratings	9.11 Ratings
ITSM collaboration and documentation	00 Ratings	6.82 Ratings
Ticket creation and submission	00 Ratings	8.93 Ratings
Ticket response	00 Ratings	8.93 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	LanScope Cat - Ratings	SherpaDesk 7.3 1 Ratings 7% below category average
External knowledge base	00 Ratings	5.51 Ratings
Internal knowledge base	00 Ratings	9.11 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	LanScope Cat - Ratings	SherpaDesk 9.1 2 Ratings 16% above category average
Customer portal	00 Ratings	9.12 Ratings
Email support	00 Ratings	9.12 Ratings
Help Desk CRM integration	00 Ratings	9.11 Ratings

Best Alternatives
	LanScope Cat	SherpaDesk
Small Businesses	Traqq Score 9.1 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	ManageEngine ADAudit Plus Score 9.2 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ADAudit Plus Score 9.2 out of 10	SysAid Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	LanScope Cat	SherpaDesk
Likelihood to Recommend	- (0 ratings)	8.0 (3 ratings)

User Testimonials
	LanScope Cat	SherpaDesk
Likelihood to Recommend	Interfocus No answers on this topic	SherpaDesk [It's] well suited for cloud support applications as there's no installation or maintenance required. Cengiz Ucar Freelance ERP Consultant Read full review
Pros	Interfocus No answers on this topic	SherpaDesk Ticketing is very fast & easy Tracking time is fast Verified User Anonymous Read full review
Cons	Interfocus No answers on this topic	SherpaDesk Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful. The ability to see the latest update in the ticket view. Incentivized Jessica Piper Director IT Services Read full review
Alternatives Considered	Interfocus No answers on this topic	SherpaDesk When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need. Verified User Anonymous Read full review
Return on Investment	Interfocus No answers on this topic	SherpaDesk As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again. Cengiz Ucar Freelance ERP Consultant Read full review
ScreenShots		SherpaDesk Screenshots