TrustRadius: an HG Insights company

LanScope Cat vs. SherpaDesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LanScope Cat

    N/AN/AN/A

    $49

    per month

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    Pricing
    LanScope CatSherpaDesk
    Editions & Modules
    Basic
    $49
    per month
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    Offerings
    Pricing Offerings
    LanScope CatSherpaDesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    LanScope CatSherpaDesk
    Incident and problem management
    Comparison of Incident and problem management features of LanScope Cat and SherpaDesk
    Feature
    LanScope Cat
    -
    Ratings
    SherpaDesk
    8.5
    3 Ratings
    Organize and prioritize service tickets00 Ratings9.12 Ratings
    Subscription-based notifications00 Ratings9.11 Ratings
    ITSM collaboration and documentation00 Ratings6.82 Ratings
    Ticket creation and submission00 Ratings8.93 Ratings
    Ticket response00 Ratings8.93 Ratings
    Self Help Community
    Comparison of Self Help Community features of LanScope Cat and SherpaDesk
    Feature
    LanScope Cat
    -
    Ratings
    SherpaDesk
    7.3
    1 Ratings
    External knowledge base00 Ratings5.51 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LanScope Cat and SherpaDesk
    Feature
    LanScope Cat
    -
    Ratings
    SherpaDesk
    9.1
    2 Ratings
    Customer portal00 Ratings9.12 Ratings
    Email support00 Ratings9.12 Ratings
    Help Desk CRM integration00 Ratings9.11 Ratings
    User Ratings
    LanScope CatSherpaDesk
    Likelihood to Recommend
    -
    (0 ratings)
    8.0
    (3 ratings)