TrustRadius: an HG Insights company

Lansweeper vs. Spiceworks Cloud Help Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lansweeper

    Score8.5 out of 10
    N/ALansweeper is an IT asset management solution that provides network discovery of all connected users, devices, and software within the IT estate. Lansweeper's device recognition capabilities provide complete visibility across the entire IT estate, in one centralized IT inventory. Lansweeper automatically and continuously discovers IT assets across infrastructure — servers, laptops, desktops, virtual & cloud machines, networks devices and IoT assets— in order to…

    $2,868

    per year (includes 2000 assets)

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    LansweeperSpiceworks Cloud Help Desk
    Editions & Modules
    Starter
    $2868
    per year Includes 2,000 assets
    Pro
    $5268
    per year Includes 2,000 assets
    Enterprise
    Contact Sales
    Starts at 10,000 Assets
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    LansweeperSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    LansweeperSpiceworks Cloud Help Desk
    Considered Both Products
    Lansweeper
    Chose Lansweeper
    Lansweeper is a more mature software. Its ability to scan hardware and software is more to the point and not so full of bad info or junk you don't need. The Helpdesk feature has better options and not locked down to what the creator wants you to see. But the Reporting and …
    Incentivized
    Chose Lansweeper
    Though Lansweeper isn't designed as a live network management tool, it's intended as a static Networked Asset Inventory Manager. It does share many functions with other applications, and the reporting tool in Lansweeper is much easier to use and to customize (create your own …
    Incentivized
    Chose Lansweeper
    Lansweeper is DRAMATICALLY cheaper than KACE and provides the same level of reporting and inventory of asset data. Where KACE outshines Lansweeper, is Lansweeper has a very minimal software deployment system that requires clients to have direct access to a common file share. …
    Incentivized
    Chose Lansweeper
    For the price Lansweeper easily moved to the top of our list. It is extremely easy to use and manage. The amount of detail it gathers on each asset automatically was amazing. Manually adding an asset is very simple as well. The fact that it will detect peripherals on machines …
    Incentivized
    Chose Lansweeper
    The main competitor that are not isted on your TrustRadius is PDQInventory and PDQDeploy, and those two come as a package and they blow Lansweeper out of the water for both software deployment and hardware inventory. That being said, comparing it to the others I see listed: …
    Incentivized
    Chose Lansweeper
    Two very different products. Snow has agents, Lansweeper is agentless with massively different functionality. Lansweeper will be good for 150 to 200 user businesses, Snow is better for anything larger. Lansweeper has little software recognition beyond Microsoft. Snow has better …
    Incentivized
    Spiceworks Ziff Davis
    Chose Spiceworks Cloud Help Desk
    We tried to use Jira for ticketing, but it doesn't support hashtag updating of tickets through email. We find it helpful to be able to convert emails from users into tickets by forwarding them to the help desk email address and including hashtags for ticket assignment, …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    LansweeperSpiceworks Cloud Help Desk
    IT Asset Management
    Comparison of IT Asset Management features of Lansweeper and Spiceworks Cloud Help Desk
    Feature
    Lansweeper
    8.0
    12 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Software and hardware inventory tracking8.012 Ratings00 Ratings
    License management8.08 Ratings00 Ratings
    Asset lifecycle monitoring8.01 Ratings00 Ratings
    Asset relationship management8.011 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Lansweeper and Spiceworks Cloud Help Desk
    Feature
    Lansweeper
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets00 Ratings8.054 Ratings
    Expert directory00 Ratings8.047 Ratings
    Subscription-based notifications00 Ratings9.042 Ratings
    ITSM collaboration and documentation00 Ratings6.045 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    Self Help Community
    Comparison of Self Help Community features of Lansweeper and Spiceworks Cloud Help Desk
    Feature
    Lansweeper
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Lansweeper and Spiceworks Cloud Help Desk
    Feature
    Lansweeper
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.9
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    LansweeperSpiceworks Cloud Help Desk
    Likelihood to Recommend
    8.0
    (14 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (29 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.9
    (3 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)