Lansweeper vs. SymphonyAI IT Service Management

Because of its slowdown as we have acquired more equipment, I think LANSweeper may be better suited for smaller environments. We have 3000+ users and over 1500 devices on our WAN. It has shown considerable performance issues as we have grown. Maybe moving it to a full blown SQL instance will make things a bit better. But as it stands, it has gotten tiresome waiting for it to update and refresh.

Incentivized

If the organization has a plan for the HelpDesk team and has active complaints, then this tool is suitable for Help Desk management. If you have many assets (more than 500), then managing those assets is a good business use case. If you have infrastructure on-premises and manage all of it, then you would need Change management.

Incentivized

• Lansweeper is grabbing lots of data from the machines without slowing the network and the client machines. We can easily get all the installed software data, hardware and linked hardware and all the user you can grab from the AD (computer and user).
• Lansweeper can now scan Windows, Mac and Linux with an agent installed (or not if you want that the server is the one pulling the data).
• The web interface is really friendly user and offers lots of possibilities to personalize your dashboard as you see fit.
• Reports engine is really powerful and easy to monitor your machines and also your security issues.

Incentivized

• Service Catalog - Configuration of Catalogs and approvals flow in the SymphonyAI IT Service Management, which helps an organization for maintaining a structured way of organizing and completing the requests with a good manner
• Publishing of knowledge records - Which helps in avoiding the creation of incidents by referring the Knowledge records
• Publishing of Problem records - Which is created by analyst after analyzing the repeated issue, so that user can avoid creating the repeated issue like incidents

Incentivized

• Ease of use - pushing software can be a complicated process.
• Detecting assets sometimes means going to each machine on opening ports on the firewall.
• Reporting can be hard to figure out but you can ask on their forum. I find that a lot of my questions already have been asked.

Incentivized

• Business Rule Designer - Since it has many automation we are unable to use it properly, because of BRD related jobs not getting executed
• Creation of sub tenant under tenant
• 5 why analysis method in the problem management can be designed more efficiently rather than its designed now

Incentivized

The price to function scale is so far towards function it would be stupid to get rid of it

Incentivized

The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.

Incentivized

Lansweeper offers a variety of customer support options (including KBs for self-serve and get in touch with them via email), and most importantly, it's a matter of dialing within their allotted supporting time frames. However, I always make sure to provide the following information:

- Screenshots of the issue (if available).

- Program Files (x86)/Lansweeper/Service/Errorlog.txt, as present on your Lansweeper server.

- If it exists, the error log present in Program Files (x86)/Lansweeper/Website/App_Data.

Incentivized

Lansweeper is DRAMATICALLY cheaper than KACE and provides the same level of reporting and inventory of asset data. Where KACE outshines Lansweeper, is Lansweeper has a very minimal software deployment system that requires clients to have direct access to a common file share. KACE allows you to upload files directly into it's environment, and assets can download over HTTPS those files for installation anywhere. Spiceworks was a great inventory and helpdesk system for free - but the product I feel has gone stale and not nearly as powerful as it use to be - for that reason Lansweeper appears to have taken up the charge and utilized a lot of Spiceworks was going for

Incentivized

365 Audits is used for handling Audit things which help us to provide monthly logs to auditor to track the changes and verify the things. If anything goes non-compliance, then they track with this tool and helps the organization to stop this activities and improve daily things to stop non-compliance things.

Incentivized

• I would consider that ROI has been achieved - it wasn't expensive. However, Spiceworks could have done the same for free.
• Too much manual intervention. Not strong beyond basic Microsoft products so we had to keep an eye on everything.
• Great sniffer of hardware on the network including switches, routers, printers.
• Lack of features that are essential for enterprise ITAM.

Incentivized

• When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
• SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
• It has been instrumental in deploying workflows to production by more than 50%.

Incentivized