Latitude by Genesys vs. Melio

I think that Latitude by Genesys is well suited for nearly any size company in that it is very scalable, with broad usage capabilities. I have heard in the past that attorney firms don't look at it, but I wholeheartedly think this would be an incredible software for attorneys too.

Melio is particularly well suited for small businesses above $100K in revenue whose owners want to save time and simplify bill payments. It is helpful to bookkeepers so that they don't have to ask the owners, over and over again, "what was that check for?" and "can you send me the bill?"

Incentivized

• The only thing done well, as it relates to Latitude, is the people at the support desk. They are amazing and work well with the tools they have. In my experience with Genesys, this is all that is done well.

Incentivized

• The simplicity it adds to business payments is a great deal. One feature we really value it the ability to pay vendors by check. Melio prints and mails checks for us which saves time and hassle.
• Payment scheduling tool is another thing we enjoy. This tool lets us plan ahead and manage cash flow more effectively by setting payment dates in advance.
• Another thing Melio does well is the tracking of payment.
• There was a time a vendor claimed that they hadn't been paid, but with just a few clicks we could see the check has already been delivered.
• This kind of transparency gives us confident and keep things professional.
• The integration with other platform or accounts like QuickBooks is an experience I did love to keep.

Incentivized

• In the past, their support has been slow. This has improved dramatically.
• They don't take every one of my ideas and pump it into base code IMMEDIATELY!!

• There should be an automatic link between vendors added with their Melio link and the same vendors that already exist in QuickBooks. As it is now, a new vendor is created when you do that and is not linked with the one that already is in QuickBooks.

Incentivized

It has solved almost all the business needs I have and has contributed greatly to my business growth.

Incentivized

From our perspective, it would be good having a UGC tool integrated with the system.

Melio has been a very important tool in the advancement of our business. With great features, it has made payments to vendors seamless and hassle free. In terms of vendor management, account/data tracking, and scheduling of payments in advance. This has formed the base that we are still with Melio till today.

Incentivized

They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.

They have great customer support system

Incentivized

Very educative. It was well detailed, organized and knowledgeable.

Incentivized

Very helpful and we learnt a handful

Incentivized

Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.

Melio is 100% free if you just use ACH, and that by itself would be reason enough for me to stick with the platform, it boats a ton of other useful features that add to the experience.

• It help us a lot to manage our day to day business.
• It helps our users to produce invoices and handling payment plans in a very efficient way.

• I have been able to save hours every week now that I am only using Melio as my payment processor
• I can easily add invoice details which I use to create in another platform and upload to Melio, this saves me time with projects I want to be quicker with
• The ease of use for my clients is fantastic, and makes for a seamless workflow

Incentivized