TargetX, from Liaison vs. PeopleAdmin Higher Ed Platform, from Powerschool

TargetX is a great full-service suite for Colleges and Universities looking to implement a new CRM, or are wanting to migrate from a different CRM. TargetX works great for multiple departments, but will need to be somewhat modified to make sure each department has the data security they need. TargetX know enrollment, and does a good job putting together the pieces needed. Due to the way it is customized on Salesforce, it is very hard to use some 3rd party Salesforce AppExchange tools as they expect the data to be in a different model.

Incentivized

PeopleAdmin handles the process of recruiting very well. It integrated into the jobbing.com web pages as well as other job websites. The learning curve for users is not too steep. The web page format is intuitive to users. The user interface looks good. The initial issue would be the number of candidates the organization handles per year. Due to our business, we handle a large number of candidates, but US and international. PeopleAdmin facilitates this process.

• Email Automation
• Email Template Builder

Incentivized

• Applicant tracking was a good use of this tool for our department. I think it could use a few more customization features but overall it was a good tool to weed out applicants who were not qualified for the position.
• The system has some canned reporting tools that also worked well for our department and management needs.
• It was a great place to house our position descriptions and provided a readily accessible source for hiring managers to make requested updates and changes and for employees to see and have access to their position descriptions.

• Acquisition by Liaison has decreased customer/account support
• Native SMS is not fully capable
• Moving products from 3rd party (like Conga Connect) to internal (TargetX Print) has decreased capability.

Incentivized

• Moving applicants through workflow is not a very fluid process. When the number of applicants spans multiple pages one is forced to work with each page individually; moving applicants to a status that requires approval precludes moving any others in workflow without filtering them out but it is not obvious that one needs to be aware of this.
• One can't search for a job description by simply typing in the employee's name - it requires using the position number and often the name is what is at hand.
• When one changes positions within the organization and requires different access there does not seem to be a way to be added globally to job descriptions in the new unit - the process is far too manual. Although I believe adding new units to ones profile is fairly simple, apparently one can't remove the old units so I continue to see things that I no longer need to.

Incentivized

We are evaluating our options as it relates to PeopleAdmin. We are likely to renew as we can not find another product that gives us the functionality we have with PeopleAdmin 5.8 in the area of Position Description. Outside of that, we would likely be close to finding another product solution.

Given that it's an older solution and addresses a lot more use cases, there's a lot more bulk and technical debt in the solution. This may make it overwhelming for first-time users and administrators. The email builder though is truly par excellence.

Incentivized

I've used both Target Recruit and HR Smart. When working with Target Recruit it quickly became apparent it was not the right solution for us. Another solution we examined prior to selection PeopleAdmin was iCIMS. iCIMS is a very social system but was not as familiar with the Higher Education recruitment processes as was PeopleAdmin.

Incentivized

• We have saved a great deal of money on email campaigns with over half a million contacts
• Managing of on-campus event registration has been very successful for us.
• By creating a call center using their Telemarketing component we have been able to increase our enrollment for a number of programs

Incentivized

• We are now able to track our recruitment sources to determine our ROI on university paid subscriptions.
• We have reduced our recruiting approval review times by 50%
• We have identified areas for improvement substancially by having robust reporting available at our fingertips.