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Lifesize CxEngage vs. Zoom Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lifesize CxEngage

    Score7.8 out of 10
    N/ACxEngage is a cloud contact center solution designed to meet users' needs and work in their environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in-the-cloud’ platform to deliver unified visibility across voice, video, and digital channels. CxEngage is designed to just work anywhere, and to be implemented in a few days or weeks.

    $85

    per month per user

    Zoom Contact Center

    Score8.2 out of 10
    N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    Lifesize CxEngageZoom Contact Center
    Editions & Modules
    No answers on this topic
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    Lifesize CxEngageZoom Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Lifesize CxEngageZoom Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Lifesize CxEngage and Zoom Contact Center
    Feature
    Lifesize CxEngage
    6.9
    2 Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Agent dashboard7.31 Ratings7.711 Ratings
    Outbound response7.31 Ratings7.88 Ratings
    Call forwarding6.41 Ratings7.07 Ratings
    Interactive voice response7.31 Ratings8.39 Ratings
    REST APIs6.41 Ratings6.97 Ratings
    Call tracking7.72 Ratings7.311 Ratings
    Multichannel integration6.32 Ratings8.210 Ratings
    CRM software integration6.41 Ratings6.86 Ratings
    Validate callers00 Ratings7.18 Ratings
    Click-to-call (CTC)00 Ratings7.96 Ratings
    Warm transfer00 Ratings8.411 Ratings
    Predictive dialing00 Ratings7.46 Ratings
    Call scripts00 Ratings7.28 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Lifesize CxEngage and Zoom Contact Center
    Feature
    Lifesize CxEngage
    7.0
    2 Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Inbound call routing7.32 Ratings8.510 Ratings
    Recording8.62 Ratings8.69 Ratings
    Call analytics6.82 Ratings7.510 Ratings
    Historical reporting5.92 Ratings7.310 Ratings
    Live reporting6.42 Ratings7.310 Ratings
    Customer interaction analytics7.31 Ratings7.07 Ratings
    Omnichannel inbound routing00 Ratings7.98 Ratings
    Quality management00 Ratings8.09 Ratings
    Customer surveys00 Ratings8.26 Ratings
    User Ratings
    Lifesize CxEngageZoom Contact Center
    Likelihood to Recommend
    7.7
    (2 ratings)
    8.0
    (19 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    -
    (0 ratings)