Lightspeed Retail vs. Mercaux

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lightspeed Retail
Score 6.8 out of 10
N/A
Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.N/A
Mercaux
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Mercaux is the ‘backbone’ for the in-store digital transformation journey. The solution aims to help retailers deliver superior omnichannel customer experiences by bringing the best of digital and physical retail together. The solution aims to equip Sales Associates and stores with the digital tools they need to serve and sell smarter, across the entire customer journey. The solutions are operated by Sales Associates using a tablet-based app or self-served by customers using…N/A
Pricing
Lightspeed RetailMercaux
Editions & Modules
Basic
$79.00 ($69.00)
per month (when billed annually)
Starter
$119.00 ($99.00)
per month (when billed annually)
Standard
$139.00 ($119.00)
per month (when billed annually)
Advanced
$189.00 ($169.00)
per month (when billed annually)
Pro
$259.00 ($229.00)
per month (when billed annually)
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Lightspeed RetailMercaux
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
Lightspeed RetailMercaux
Best Alternatives
Lightspeed RetailMercaux
Small Businesses
Square POS
Square POS
Score 10.0 out of 10
Lightspeed Retail
Lightspeed Retail
Score 6.8 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.0 out of 10
Epicor Eagle
Epicor Eagle
Score 8.0 out of 10
Enterprises

No answers on this topic

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All AlternativesView all alternativesView all alternatives
User Ratings
Lightspeed RetailMercaux
Likelihood to Recommend
7.7
(13 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.8
(4 ratings)
-
(0 ratings)
User Testimonials
Lightspeed RetailMercaux
Likelihood to Recommend
Lightspeed
It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
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Mercaux
No answers on this topic
Pros
Lightspeed
  • Lightspeed Retail has great reports that are very easy to read and understand.
  • Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.
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Mercaux
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Cons
Lightspeed
  • With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items.
  • Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified).
  • Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.)
  • Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations.
  • Weak system for receiving purchase orders.
  • Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this.
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Mercaux
No answers on this topic
Usability
Lightspeed
Very easy to use and figure out without calling customer support which is also very responsive and helpful.
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Mercaux
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Support Rating
Lightspeed
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
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Mercaux
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Alternatives Considered
Lightspeed
Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not
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Mercaux
No answers on this topic
Return on Investment
Lightspeed
  • Certainly has saved money on cash-outs/ accounting due to QuickBooks integration.
  • Faster processing through tills means happier customers and more sales per hour.
  • Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced.
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Mercaux
No answers on this topic
ScreenShots

Mercaux Screenshots

Screenshot of Browse through the catalogue together with your customer to help them find the desired productsScreenshot of Give more information about the product and its sizes and availabilityScreenshot of Provide recommendations, alternatives and digital tips on stylingScreenshot of Identify your customer at the beginning of their journey and personalise experienceScreenshot of Capture customer's details and save notes about their visit or style preferences to start creating their personalised catalogueScreenshot of Check out the order right from the app if the customer is ready to purchase