LiveAgent vs. uContact by Net2Phone
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
 uContact by Net2Phone | Score7 out of 10 | N/A | net2phone's cloud & omnichannel CCaaS solution, uContact (based on the former Integra product which net2phone acquired in March of 2022), helps contact centers to manage all voice and digital interactions, across all channels, from the same screen. It helps to streamline agents' work into a more organized platform to support customer interactions. | $49.99 per month per seat |
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| Entry-level Setup Fee | No setup fee | $1,400 one-time fee per installation | ||||||||||||||
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| LiveAgent | uContact by Net2Phone | |
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| Likelihood to Recommend | 8.0 | - |
| Likelihood to Renew | 9.3 | - |
| Usability | 8.0 | - |
| Support Rating | 9.3 | - |
| Implementation Rating | 9.1 | - |