TrustRadius: an HG Insights company

LiveAgent vs. Nextiva Contact Center

Save this comparison

Save this comparison

LiveAgent

144 Reviews and Ratings

Nextiva Contact Center

64 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    		LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Nextiva Contact Center

    Score9.7 out of 10
    		N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Pricing
    LiveAgentNextiva Contact Center
    Editions & Modules
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Offerings
    Pricing Offerings
    LiveAgentNextiva Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    LiveAgentNextiva Contact Center
    Incident and problem management
    Comparison of Incident and problem management features of LiveAgent and Nextiva Contact Center
    Feature
    LiveAgent
    7.7
    59 Ratings
    Nextiva Contact Center
    -
    Ratings
    Organize and prioritize service tickets7.956 Ratings00 Ratings
    Expert directory7.947 Ratings00 Ratings
    Subscription-based notifications7.042 Ratings00 Ratings
    ITSM collaboration and documentation6.838 Ratings00 Ratings
    Ticket creation and submission8.458 Ratings00 Ratings
    Ticket response8.459 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of LiveAgent and Nextiva Contact Center
    Feature
    LiveAgent
    10.0
    52 Ratings
    Nextiva Contact Center
    -
    Ratings
    External knowledge base10.049 Ratings00 Ratings
    Internal knowledge base10.047 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LiveAgent and Nextiva Contact Center
    Feature
    LiveAgent
    8.5
    58 Ratings
    Nextiva Contact Center
    -
    Ratings
    Customer portal10.053 Ratings00 Ratings
    IVR7.028 Ratings00 Ratings
    Social integration8.150 Ratings00 Ratings
    Email support7.454 Ratings00 Ratings
    Help Desk CRM integration10.046 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of LiveAgent and Nextiva Contact Center
    Feature
    LiveAgent
    -
    Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Agent dashboard00 Ratings9.542 Ratings
    Validate callers00 Ratings9.640 Ratings
    Outbound response00 Ratings9.740 Ratings
    Call forwarding00 Ratings9.741 Ratings
    Click-to-call (CTC)00 Ratings9.034 Ratings
    Warm transfer00 Ratings9.439 Ratings
    Predictive dialing00 Ratings9.026 Ratings
    Interactive voice response00 Ratings8.931 Ratings
    REST APIs00 Ratings9.324 Ratings
    Call scripts00 Ratings9.523 Ratings
    Call tracking00 Ratings9.937 Ratings
    Multichannel integration00 Ratings9.127 Ratings
    CRM software integration00 Ratings9.629 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of LiveAgent and Nextiva Contact Center
    Feature
    LiveAgent
    -
    Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Inbound call routing00 Ratings9.840 Ratings
    Omnichannel inbound routing00 Ratings9.234 Ratings
    Recording00 Ratings9.738 Ratings
    Quality management00 Ratings9.636 Ratings
    Call analytics00 Ratings9.637 Ratings
    Historical reporting00 Ratings9.340 Ratings
    Live reporting00 Ratings8.835 Ratings
    Customer surveys00 Ratings9.621 Ratings
    Customer interaction analytics00 Ratings9.327 Ratings
    User Ratings
    LiveAgentNextiva Contact Center
    Likelihood to Recommend
    8.0
    (117 ratings)
    9.7
    (43 ratings)
    Likelihood to Renew
    9.3
    (4 ratings)
    9.7
    (3 ratings)
    Usability
    8.0
    (4 ratings)
    8.6
    (8 ratings)
    Support Rating
    9.3
    (24 ratings)
    8.0
    (7 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    -
    (0 ratings)