| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
 osTicket | Score8 out of 10 | N/A | osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls. | $12 per month |
| LiveAgent | osTicket | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| LiveAgent | osTicket | |
|---|---|---|
| Considered Both Products | Chose LiveAgent Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose osTicket Comparing OsTicket with the above paid CS platforms would not be fair as OsTicket is free and it might have more limited functionality compared to the other two. However, when it comes ease of use and functionality, OsTicket might also be considered as one of the best customer … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| LiveAgent | osTicket | ||||||||||||||||||||||
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| Incident and problem management |
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| LiveAgent | osTicket | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.1 |
| Likelihood to Renew | 9.3 | 10.0 |
| Usability | 8.0 | 8.0 |
| Support Rating | 9.3 | 1.0 |
| Implementation Rating | 9.1 | 10.0 |
