LiveAgent vs. Parature (Discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
 Parature (Discontinued) | Score5 out of 10 | N/A | Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| LiveAgent | Parature (Discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 6.7 |
| Likelihood to Renew | 9.3 | 6.1 |
| Usability | 8.0 | 2.0 |
| Availability | - | 7.5 |
| Support Rating | 9.3 | 1.0 |
| Implementation Rating | 9.1 | - |