LiveAgent vs. ProProfs Chat
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
 ProProfs Chat | Score9.8 out of 10 | N/A | ProProfs Chat is a solution that allows online businesses to engage in open communication with their website visitors. Available with a free edition, the live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. ProProfs Chat provides a quick way to engage with website visitors, letting a business monitor their visitor activity - see what visitors are browsing, answer their questions in real-time, and resolve their… | $29.99 per month per operator |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| LiveAgent | ProProfs Chat | |
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| Likelihood to Recommend | 8.0 | - |
| Likelihood to Renew | 9.3 | - |
| Usability | 8.0 | - |
| Support Rating | 9.3 | - |
| Implementation Rating | 9.1 | - |