TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    REVE Chat

    Score10 out of 10
    N/AREVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto…

    $12

    per license per month

    Pricing
    LiveAgentREVE Chat
    Editions & Modules
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    Standard
    $12
    per license per month
    Advanced
    $20
    per license per month
    Offerings
    Pricing Offerings
    LiveAgentREVE Chat
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$12 per license per month
    Additional Details——
    More Pricing Information
    Features
    LiveAgentREVE Chat
    Incident and problem management
    Comparison of Incident and problem management features of LiveAgent and REVE Chat
    Feature
    LiveAgent
    7.7
    59 Ratings
    REVE Chat
    -
    Ratings
    Organize and prioritize service tickets7.956 Ratings00 Ratings
    Expert directory7.947 Ratings00 Ratings
    Subscription-based notifications7.042 Ratings00 Ratings
    ITSM collaboration and documentation6.838 Ratings00 Ratings
    Ticket creation and submission8.458 Ratings00 Ratings
    Ticket response8.459 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of LiveAgent and REVE Chat
    Feature
    LiveAgent
    10.0
    52 Ratings
    REVE Chat
    -
    Ratings
    External knowledge base10.049 Ratings00 Ratings
    Internal knowledge base10.047 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LiveAgent and REVE Chat
    Feature
    LiveAgent
    8.5
    58 Ratings
    REVE Chat
    -
    Ratings
    Customer portal10.053 Ratings00 Ratings
    IVR7.028 Ratings00 Ratings
    Social integration8.150 Ratings00 Ratings
    Email support7.454 Ratings00 Ratings
    Help Desk CRM integration10.046 Ratings00 Ratings
    User Ratings
    LiveAgentREVE Chat
    Likelihood to Recommend
    8.0
    (117 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    9.3
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    9.3
    (24 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    -
    (0 ratings)