TrustRadius: an HG Insights company

LiveAgent vs. RumbleTalk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    RumbleTalk

    Score9.1 out of 10
    N/ARumbleTalk is a live chat tool from the company of the same name featuring group chat and document or video sharing.

    $25

    per month

    Pricing
    LiveAgentRumbleTalk
    Editions & Modules
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    LiveAgentRumbleTalk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsRumbleTalk offers a flexible pricing plan for chats of all sizes. Whether it be for an online event, a business conference, a virtual class, or a group chat for your podcasts and websites, they can tailor-fit each plan to meet your goals. Each user is given the freedom to upgrade or downgrade their plan as needed. They can start with a free plan to try it out then upgrade to a paid plan that starts at 25$.
    More Pricing Information
    Features
    LiveAgentRumbleTalk
    Incident and problem management
    Comparison of Incident and problem management features of LiveAgent and RumbleTalk
    Feature
    LiveAgent
    7.7
    59 Ratings
    RumbleTalk
    -
    Ratings
    Organize and prioritize service tickets7.956 Ratings00 Ratings
    Expert directory7.947 Ratings00 Ratings
    Subscription-based notifications7.042 Ratings00 Ratings
    ITSM collaboration and documentation6.838 Ratings00 Ratings
    Ticket creation and submission8.458 Ratings00 Ratings
    Ticket response8.459 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of LiveAgent and RumbleTalk
    Feature
    LiveAgent
    10.0
    52 Ratings
    RumbleTalk
    -
    Ratings
    External knowledge base10.049 Ratings00 Ratings
    Internal knowledge base10.047 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LiveAgent and RumbleTalk
    Feature
    LiveAgent
    8.5
    58 Ratings
    RumbleTalk
    -
    Ratings
    Customer portal10.053 Ratings00 Ratings
    IVR7.028 Ratings00 Ratings
    Social integration8.150 Ratings00 Ratings
    Email support7.454 Ratings00 Ratings
    Help Desk CRM integration10.046 Ratings00 Ratings
    User Ratings
    LiveAgentRumbleTalk
    Likelihood to Recommend
    8.0
    (117 ratings)
    9.1
    (1 ratings)
    Likelihood to Renew
    9.3
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    9.3
    (24 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    -
    (0 ratings)