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LiveAgent vs. Salesforce Service Cloud

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LiveAgent

144 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    		LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    LiveAgentSalesforce Service Cloud
    Editions & Modules
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    LiveAgentSalesforce Service Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    LiveAgentSalesforce Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of LiveAgent and Salesforce Service Cloud
    Feature
    LiveAgent
    7.7
    59 Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets7.956 Ratings9.475 Ratings
    Expert directory7.947 Ratings8.553 Ratings
    Subscription-based notifications7.042 Ratings8.663 Ratings
    ITSM collaboration and documentation6.838 Ratings8.260 Ratings
    Ticket creation and submission8.458 Ratings9.375 Ratings
    Ticket response8.459 Ratings9.174 Ratings
    Self Help Community
    Comparison of Self Help Community features of LiveAgent and Salesforce Service Cloud
    Feature
    LiveAgent
    10.0
    52 Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base10.049 Ratings8.463 Ratings
    Internal knowledge base10.047 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LiveAgent and Salesforce Service Cloud
    Feature
    LiveAgent
    8.5
    58 Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal10.053 Ratings7.954 Ratings
    IVR7.028 Ratings8.834 Ratings
    Social integration8.150 Ratings8.947 Ratings
    Email support7.454 Ratings9.276 Ratings
    Help Desk CRM integration10.046 Ratings8.866 Ratings
    User Ratings
    LiveAgentSalesforce Service Cloud
    Likelihood to Recommend
    8.0
    (117 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    9.3
    (4 ratings)
    6.1
    (8 ratings)
    Usability
    8.0
    (4 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (28 ratings)
    Performance
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    9.3
    (24 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)