LiveAgent vs. ServiceNow Customer Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
 ServiceNow Customer Service Management | Score7.8 out of 10 | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| LiveAgent | ServiceNow Customer Service Management | |
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| Likelihood to Recommend | 8.0 | 7.4 |
| Likelihood to Renew | 9.3 | - |
| Usability | 8.0 | 10.0 |
| Support Rating | 9.3 | 9.0 |
| Implementation Rating | 9.1 | - |