LiveAgent vs. TransUnion TruContact
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
 TransUnion TruContact | N/A | N/A | TransUnion's TruContact communications and contact center products help restore trust in communications, enhance customer outreach with authoritative identity, and streamline delivery of telecom connectivity services. TruContact includes products from Neustar Communications and Contact Center Solutions. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| LiveAgent | TransUnion TruContact | |
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| Likelihood to Recommend | 8.0 | - |
| Likelihood to Renew | 9.3 | - |
| Usability | 8.0 | - |
| Support Rating | 9.3 | - |
| Implementation Rating | 9.1 | - |