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LiveAgent vs. Vtiger

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LiveAgent

144 Reviews and Ratings

Vtiger

31 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    		LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    LiveAgentVtiger
    Editions & Modules
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    LiveAgentVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional Details—Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Features
    LiveAgentVtiger
    Incident and problem management
    Comparison of Incident and problem management features of LiveAgent and Vtiger
    Feature
    LiveAgent
    7.7
    59 Ratings
    Vtiger
    -
    Ratings
    Organize and prioritize service tickets7.956 Ratings00 Ratings
    Expert directory7.947 Ratings00 Ratings
    Subscription-based notifications7.042 Ratings00 Ratings
    ITSM collaboration and documentation6.838 Ratings00 Ratings
    Ticket creation and submission8.458 Ratings00 Ratings
    Ticket response8.459 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of LiveAgent and Vtiger
    Feature
    LiveAgent
    10.0
    52 Ratings
    Vtiger
    -
    Ratings
    External knowledge base10.049 Ratings00 Ratings
    Internal knowledge base10.047 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LiveAgent and Vtiger
    Feature
    LiveAgent
    8.5
    58 Ratings
    Vtiger
    -
    Ratings
    Customer portal10.053 Ratings00 Ratings
    IVR7.028 Ratings00 Ratings
    Social integration8.150 Ratings00 Ratings
    Email support7.454 Ratings00 Ratings
    Help Desk CRM integration10.046 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of LiveAgent and Vtiger
    Feature
    LiveAgent
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management00 Ratings10.08 Ratings
    Workflow management00 Ratings10.08 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of LiveAgent and Vtiger
    Feature
    LiveAgent
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of LiveAgent and Vtiger
    Feature
    LiveAgent
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management00 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of LiveAgent and Vtiger
    Feature
    LiveAgent
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Task management00 Ratings10.06 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    Reporting00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of LiveAgent and Vtiger
    Feature
    LiveAgent
    -
    Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting00 Ratings10.06 Ratings
    Pipeline visualization00 Ratings10.06 Ratings
    Customizable reports00 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of LiveAgent and Vtiger
    Feature
    LiveAgent
    -
    Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields00 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Social CRM
    Comparison of Social CRM features of LiveAgent and Vtiger
    Feature
    LiveAgent
    -
    Ratings
    Vtiger
    10.0
    5 Ratings
    Social engagement00 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of LiveAgent and Vtiger
    Feature
    LiveAgent
    -
    Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access00 Ratings5.05 Ratings
    Security
    Comparison of Security features of LiveAgent and Vtiger
    Feature
    LiveAgent
    -
    Ratings
    Vtiger
    9.0
    8 Ratings
    Role-based user permissions00 Ratings9.08 Ratings
    User Ratings
    LiveAgentVtiger
    Likelihood to Recommend
    8.0
    (117 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    9.3
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (4 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.3
    (24 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    -
    (0 ratings)