TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshchat

    Score8.8 out of 10
    N/AA solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

    $0

    per month free for up to 10 agents

    LiveChat

    Score9.4 out of 10
    Small Businesses (1-50 employees)
    LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them…

    $20

    per month per user

    Pricing
    FreshchatLiveChat
    Editions & Modules
    Growth
    $19
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Starter
    $20
    per month, billed annually per user
    Team
    $41
    per month, billed annually per user
    Busniess
    $59
    per month, billed annually per user
    Enterprise
    Request Quote from Sales
    Offerings
    Pricing Offerings
    FreshchatLiveChat
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    FreshchatLiveChat
    Considered Both Products
    Freshworks Inc
    Chose Freshchat
    SnapEngage and LiveChat are both superior products to Freshchat. We actually decided to discontinue using Freshchat and go with another product that was more consistent with load balancing and notifications. Additionally, all other chat software we tested had more customizable …
    Incentivized
    Chose Freshchat
    Freshchat has thoroughly helped my business to maximize every action of a user on our platform by enabling us to engage visitors in the right manner by email and chatbots.
    Incentivized
    Chose Freshchat
    As an organization which has used over 5-6 customer Live Chat softwares, it becomes easy to tell which software can be used for which situation.
    tawk.to is great in terms of ease of use, setup, dashboard and customer support. Intercom is great in terms of features like …
    Incentivized
    Chose Freshchat
    It's a cloud solution, and now I'm able to attach files using Freshchat.
    Incentivized
    LiveChat
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshchatLiveChat
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Freshchat and LiveChat
    Feature
    Freshchat
    6.5
    10 Ratings
    LiveChat
    -
    Ratings
    Chat history and transcripts7.010 Ratings00 Ratings
    Chat reporting6.210 Ratings00 Ratings
    Chat and web analytics6.39 Ratings00 Ratings
    User Ratings
    FreshchatLiveChat
    Likelihood to Recommend
    8.1
    (34 ratings)
    8.0
    (43 ratings)
    Likelihood to Renew
    8.2
    (3 ratings)
    10.0
    (1 ratings)
    Usability
    7.1
    (10 ratings)
    -
    (0 ratings)
    Availability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.3
    (3 ratings)
    7.3
    (3 ratings)
    Implementation Rating
    7.3
    (2 ratings)
    -
    (0 ratings)
    Configurability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    4.5
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    4.5
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)