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LiveHelpNow vs. NinjaOne

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LiveHelpNow

    Score8 out of 10
    N/ALiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.

    $21

    per month

    NinjaOne

    Score9 out of 10
    N/ANinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.N/A
    Pricing
    LiveHelpNowNinjaOne
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LiveHelpNowNinjaOne
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
    More Pricing Information
    Features
    LiveHelpNowNinjaOne
    Incident and problem management
    Comparison of Incident and problem management features of LiveHelpNow and NinjaOne
    Feature
    LiveHelpNow
    8.0
    1 Ratings
    NinjaOne
    -
    Ratings
    Organize and prioritize service tickets8.01 Ratings00 Ratings
    Expert directory8.01 Ratings00 Ratings
    Subscription-based notifications8.01 Ratings00 Ratings
    ITSM collaboration and documentation8.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of LiveHelpNow and NinjaOne
    Feature
    LiveHelpNow
    10.0
    1 Ratings
    NinjaOne
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LiveHelpNow and NinjaOne
    Feature
    LiveHelpNow
    8.8
    2 Ratings
    NinjaOne
    -
    Ratings
    Customer portal8.01 Ratings00 Ratings
    IVR8.01 Ratings00 Ratings
    Social integration8.02 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of LiveHelpNow and NinjaOne
    Feature
    LiveHelpNow
    -
    Ratings
    NinjaOne
    8.9
    41 Ratings
    Remote monitoring00 Ratings8.838 Ratings
    Network device monitoring00 Ratings7.536 Ratings
    Activity Monitoring00 Ratings8.424 Ratings
    Management Tasks
    Comparison of Management Tasks features of LiveHelpNow and NinjaOne
    Feature
    LiveHelpNow
    -
    Ratings
    NinjaOne
    8.6
    40 Ratings
    Patch Management00 Ratings8.939 Ratings
    Policy-based automation00 Ratings8.840 Ratings
    User Ratings
    LiveHelpNowNinjaOne
    Likelihood to Recommend
    8.0
    (3 ratings)
    9.4
    (47 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.9
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (5 ratings)