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LiveHelpNow vs. Zoho Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LiveHelpNow

    Score8 out of 10
    N/ALiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.

    $21

    per month

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    LiveHelpNowZoho Desk
    Editions & Modules
    No answers on this topic
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    LiveHelpNowZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsA discount is offered for yearly billing.
    More Pricing Information
    Features
    LiveHelpNowZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of LiveHelpNow and Zoho Desk
    Feature
    LiveHelpNow
    8.0
    1 Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets8.01 Ratings8.94 Ratings
    Expert directory8.01 Ratings7.93 Ratings
    Subscription-based notifications8.01 Ratings7.93 Ratings
    ITSM collaboration and documentation8.01 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of LiveHelpNow and Zoho Desk
    Feature
    LiveHelpNow
    10.0
    1 Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base10.01 Ratings8.94 Ratings
    Internal knowledge base10.01 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LiveHelpNow and Zoho Desk
    Feature
    LiveHelpNow
    8.8
    2 Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal8.01 Ratings8.04 Ratings
    IVR8.01 Ratings00 Ratings
    Social integration8.02 Ratings6.02 Ratings
    Email support10.01 Ratings6.64 Ratings
    Help Desk CRM integration10.01 Ratings8.93 Ratings
    User Ratings
    LiveHelpNowZoho Desk
    Likelihood to Recommend
    8.0
    (3 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)