SolarWinds Loggly vs. LogicMonitor

SolarWinds Loggly is great for capturing and organizing logs from 3rd party sources such as NGINX. Without SolarWinds Loggly it's really difficult to manage the logs overtime, find traffic patterns, and identify issues before they become a problem. Anyone who is routinely searching through massive log files could quickly benefit from the SolarWinds Loggly and it's capabilities.

Incentivized

We have several government departments and universities as our clients, and we conduct online examinations for them. Therefore, our servers require additional security to prevent unauthorized access to our systems remotely without our permission. We were performing an examination for one of our clients when someone from outside attempted to access our systems by creating a backdoor to our servers. Our team was busy handling the examination process and ensuring its smoothness. However, thanks to LogicMonitor, we were alerted at the right time, and we were able to save our data and clients' information with its help.

Incentivized

• Modern: Loggly is modern: Dashboards, realtime information and the ability speak many different data sources and environments makes it an attractive choice
• Configurability: Loggly gets log parsing right: by allowing you to in real time- filtering of log data, tagging and identifying data sources
• DevOps friendly: Loggly is very Componentized: You can have an instance of Loggly running that will Monitor your Linux instance, in addition to all of it's services, as an example. Also, you can start/stop Loggly, without affecting your other components

Incentivized

• LogicMonitor is very customizable. We can build whatever modules we need, because it uses standard protocols like HTTPS, SNMP and WMI to gather data and metrics.
• We like that LogicMonitor is an agentless solution for our use case. Not all customers will allow an agent-based approach to 3rd party tools.
• LogicMonitor has thousands of out of the box modules, which work on their own and also act as good baselines for the ones that we will end up customizing more. We are rarely starting at zero when we decide to do something new with LogicMonitor.
• LogicMonitor has great documentation, and support has been helpful in the instances where we've needed them.

Incentivized

• Once the logging limit is exceeded, there are no logs period. Unexpectedly noisy logs often correlate with services misbehaving and potentially leading to disruption. An outage is an awful time to lose visibility into the entire system of apps. Some ways to bridge this gap would be appreciated.
• Filtering by tags is not intuitive in the web interface. You may believe that you are performing the same search and filter as last time since the tags entered are the same, however, this is often not the case. The reliable way to know that you have the same filter is to bookmark the URL. This lack of ease in usability results in devs using Loggly less than they could and implementing logs less effectively during development time (since they don't consider themselves likely to view them anyway).
• Would like to see a way to onboard our less experienced devs to using Loggly effectively.

Incentivized

• Because of the rapid change in technology, maintaining DataSources to the most current level can be time-consuming for staff.
• The network discovery and mapping capabilities are not as robust when compared to other solutions
• While it can back-up configuration files on devices, it does not have the ability to push or modify configuration files back to devices.

Incentivized

Management is not open to having an agent sending the data to the cloud instance.

Incentivized

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

Incentivized

Loggly's easy setup, very good customer support, and intuitive interface make Loggly very easy to use. User access management is also very easy as we can tailor the experience for each of our developers to access the information they need without having to wade through other information. While there was a slight learning curve in how to view the logs the way some specifically wanted, everything was possible and quite easy to do.

Incentivized

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Incentivized

The support team have been great when we have logged tickets or had issues, most of the time it is down to user training, however we have had a couple of bugs that they have been able to iron out for us.

Incentivized

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Incentivized

Add good training

Incentivized

The training is good but room to improve

Incentivized

It has good architecture, which focus on ese of use.

Incentivized

I did not truly dedicate myself to implementing LogicMonitor. However, I overheard the IT team members explain that "LogicMonitor is perfect for us as it has made most of the work automated, and implementation and training sessions were perfect for us." Thus, I can state that everything went smoothly with our implementation.

Incentivized

I actually couldn't get anybody from Datadog to engage with me, the main problem we had was that our devices couldn't connect to an encrypted port, but we didn't want to send our logs in plain text over the internet. We implemented an on-net log aggregator which then connects to Loggly over encrypted UDP. In theory Loggly made this particularly easy providing configuration snippets for most of the common log services (e.g. rSyslog, syslog-ng). Unfortunately the documentation was out of date and none of the provided configs worked, fortunately they were close enough that combined with our own syslog-ng experience we were able to get it up and going relatively painlessly. The choice then of going with Loggly, backed by an industry favourite in Solarwinds was a no brainer.

Incentivized

We did not use software like LogicMonitor for the same work before, but I must say that my experience with LogicMonitor has been outstanding so far. It helps me to be free of tension. I can now concentrate on the actual work I was hired to do for my company.

Incentivized

• Loggly has alerted us to several bugs, ranging from major to small to "would have been a major problem under load."
• It's great having our disparate logs collected and the alerts we have set up around them let us know recently that somebody used an incorrect document to generate a mass email. Users were trying to log in with the link provided but getting 401s and I have an alert configured to tell me about high numbers of 4xx errors.
• Metrics and alerts around metrics have given us peace of mind that automated fulfillment systems aren't going off the rails and costing us hundreds of dollars.

Incentivized

• We have been able to eliminate multiple tools through LogicMonitor's ability to use collectors to run scripts and collect any numerical data from any reachable endpoint along with the customization and widgets available for dashboards. This has allowed for reduced costs and consolidation to a single point of view.
• The ability to grant our clients access to see their data in real time has improved both our client satisfaction surveys and attributed to a few point gain in our NPS score. The ease of getting to the data has also reduced the quoting time for our sales teams during renewals to quantify what a client is consuming.
• The amount of data that LogicMonitor collects affords our technicians a wide area of review when trying to isolate an issue and find a root cause. With the standard out of box data that is collected we have often been able to set a new threshold on something not previously thought of to proactively alert us in the future after identifying those root causes. This has reduced our Major Issues from 3-5 per month to usually 1-2 or less per quarter.

Incentivized