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Logi Symphony vs. Zendesk Explore

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Logi Symphony

76 Reviews and Ratings

Zendesk Explore

59 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Logi Symphony

    Score8.9 out of 10
    		N/ALogi Symphony is a business intelligence and data visualization software that includes customizable dashboards, reporting, and visual data analytics. It can be integrated into users’ existing business applications and its visualization and reporting tools can be customized.N/A

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    Logi SymphonyZendesk Explore
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Logi SymphonyZendesk Explore
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Logi SymphonyZendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Logi Symphony and Zendesk Explore
    Feature
    Logi Symphony
    8.4
    51 Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Pixel Perfect reports8.443 Ratings7.15 Ratings
    Customizable dashboards8.651 Ratings10.09 Ratings
    Report Formatting Templates8.139 Ratings9.97 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Logi Symphony and Zendesk Explore
    Feature
    Logi Symphony
    8.1
    51 Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis7.951 Ratings9.59 Ratings
    Formatting capabilities8.250 Ratings9.09 Ratings
    Integration with R or other statistical packages7.633 Ratings4.85 Ratings
    Report sharing and collaboration8.645 Ratings10.09 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Logi Symphony and Zendesk Explore
    Feature
    Logi Symphony
    7.9
    49 Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web8.442 Ratings6.96 Ratings
    Publish to PDF7.845 Ratings9.07 Ratings
    Report Versioning7.838 Ratings9.03 Ratings
    Report Delivery Scheduling8.337 Ratings8.97 Ratings
    Delivery to Remote Servers7.23 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Logi Symphony and Zendesk Explore
    Feature
    Logi Symphony
    7.8
    49 Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.148 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization7.941 Ratings7.16 Ratings
    Predictive Analytics7.432 Ratings5.55 Ratings
    Pattern Recognition and Data Mining00 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Logi Symphony and Zendesk Explore
    Feature
    Logi Symphony
    8.2
    49 Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)8.648 Ratings9.58 Ratings
    Role-Based Security Model8.045 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.246 Ratings8.07 Ratings
    Single Sign-On (SSO)8.25 Ratings10.07 Ratings
    Report-Level Access Control00 Ratings8.64 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Logi Symphony and Zendesk Explore
    Feature
    Logi Symphony
    8.2
    45 Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access8.344 Ratings6.05 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile8.140 Ratings9.06 Ratings
    Mobile Application00 Ratings8.32 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Logi Symphony and Zendesk Explore
    Feature
    Logi Symphony
    7.8
    7 Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API8.25 Ratings5.34 Ratings
    Javascript API8.66 Ratings5.93 Ratings
    iFrames7.05 Ratings5.53 Ratings
    Themeable User Interface (UI)7.76 Ratings6.23 Ratings
    Customizable Platform (Open Source)7.52 Ratings7.02 Ratings
    Java API00 Ratings5.63 Ratings
    User Ratings
    Logi SymphonyZendesk Explore
    Likelihood to Recommend
    8.3
    (52 ratings)
    9.5
    (9 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (6 ratings)
    10.0
    (2 ratings)
    Support Rating
    8.8
    (11 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    7.3
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.2
    (45 ratings)
    8.2
    (3 ratings)
    Data Sources
    8.2
    (46 ratings)
    7.3
    (3 ratings)