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SolarWinds Dameware Remote Support (DRS) vs. LogMeIn Rescue

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds Dameware Remote Support (DRS)

    Score7.3 out of 10
    N/ADameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…

    $520

    one-time fee

    LogMeIn Rescue

    Score8.7 out of 10
    N/ALogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…

    $1,299

    per year

    Pricing
    SolarWinds Dameware Remote Support (DRS)LogMeIn Rescue
    Editions & Modules
    Dameware Mini Remote Control
    $370
    one-time fee
    Dameware Remote Support
    $520
    one-time fee
    No answers on this topic
    Offerings
    Pricing Offerings
    SolarWinds Dameware Remote Support (DRS)LogMeIn Rescue
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
    More Pricing Information
    Community Pulse
    SolarWinds Dameware Remote Support (DRS)LogMeIn Rescue
    Considered Both Products
    SolarWinds
    Chose SolarWinds Dameware Remote Support (DRS)
    We have tried countless other solutions (Bomgar, TeamViewer, LogMeIn) and I can safely say nothing comes close to Dameware. It's fast, efficient and has a simple interface. Very easy for users to use and cost less than other solutions. If your company currently uses something …
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    In my opinion DameWare is the leader of the pack when it comes to internal support and access. However it falls behind for computers that are not connected directly to your network. For our remote users we use LogMeIn Rescue as it gives us the ability to get past the UCA.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    LogMeIn.com works great, but requires end users to go the appropriate web site, and allow a remote connection. Licensing was more complicated too.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    We still have licenses with some competitors software for other reasons, such as large webinars. But the way that Dameware Remote Support tops all of the solutions is with all the included features to manage the network and users, active directory, software, services, and more, …
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    DameWare is nice in that it is relatively inexpensive, stable, and "just works" for 90% of what I need. What is lacking, however, is an easier to deploy method of managing clients over the internet.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    VNC and RDP are free solutions that do not have all the features in DameWare. While you might be able to remotely connect, DameWare Remote Support allows you to transfer files, lock out the screen, see the console session, take screen shots, reboot, etc... Plus it is supported …
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    The only product that beats the price is Real VNC. And that does not have the feature set that DameWare includes. Both LogMeIn and TeamVeiwer cost way too much to justify them and you have to rely on a third party service for them to work. With the combination of feature and …
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that …
    Incentivized
    GoTo (formerly LogMeIn)
    Chose LogMeIn Rescue
    UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system.
    TeamViewer is good but with …
    Incentivized
    Chose LogMeIn Rescue
    LogMeIn Rescue by GoTo allows for more features and simplicity
    Incentivized
    Chose LogMeIn Rescue
    SolarWinds Dameware is the cheaper option by far and had the ability to be remotely deployed, but it was limited to PCs and users within our domain. Rescue allows us to connect to our systems that are in locations that are off our primary domain and gives us a secure …
    Incentivized
    Chose LogMeIn Rescue
    LogMeIn product was purchased without evaluation by a manager that is no longer with our company.
    Incentivized
    Chose LogMeIn Rescue
    TeamViewer Enterprise is very similar to LogMeIn Rescue, so much so that switching to it wasn't really going to get us any new features. Dameware is much less expensive, but definitely inferior remote control. Splashtop is similar but doesn't provide as seamless a process. It …
    Incentivized
    Chose LogMeIn Rescue
    LMI allows us to assist users anywhere they are working as long as they have an internet connection. DameWare is usually limited to computers/devices on the last company's domain.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SolarWinds Dameware Remote Support (DRS)LogMeIn Rescue
    Remote Administration
    Comparison of Remote Administration features of SolarWinds Dameware Remote Support (DRS) and LogMeIn Rescue
    Feature
    SolarWinds Dameware Remote Support (DRS)
    8.6
    65 Ratings
    LogMeIn Rescue
    6.9
    194 Ratings
    Screen sharing10.053 Ratings8.4187 Ratings
    File transfer10.050 Ratings6.9176 Ratings
    Instant message8.347 Ratings9.5114 Ratings
    Secure remote access with Smart Card authentication8.716 Ratings7.338 Ratings
    Access to sleeping/powered-off computers9.035 Ratings5.257 Ratings
    Over-the-Internet remote session8.548 Ratings8.4188 Ratings
    Initiate remote control from mobile9.025 Ratings5.659 Ratings
    Remote management of servers & workstations9.158 Ratings5.388 Ratings
    Remote Active Directory® management7.239 Ratings7.744 Ratings
    Centralized management dashboard8.238 Ratings5.868 Ratings
    Session record8.55 Ratings7.4133 Ratings
    Annotations7.94 Ratings6.759 Ratings
    Monitoring and Alerts8.75 Ratings6.494 Ratings
    Multi-platform remote control7.131 Ratings6.2139 Ratings
    User Ratings
    SolarWinds Dameware Remote Support (DRS)LogMeIn Rescue
    Likelihood to Recommend
    8.3
    (66 ratings)
    8.1
    (211 ratings)
    Likelihood to Renew
    9.0
    (13 ratings)
    8.0
    (22 ratings)
    Usability
    9.0
    (10 ratings)
    8.4
    (64 ratings)
    Availability
    9.0
    (1 ratings)
    9.1
    (1 ratings)
    Performance
    8.5
    (2 ratings)
    9.1
    (1 ratings)
    Support Rating
    5.0
    (9 ratings)
    9.1
    (39 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (8 ratings)
    9.0
    (3 ratings)
    Configurability
    9.5
    (2 ratings)
    8.2
    (1 ratings)
    Ease of integration
    9.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    9.5
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.5
    (2 ratings)
    -
    (0 ratings)