| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LogMeIn Rescue | Score8.7 out of 10 | N/A | LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue… | $1,299 per year |
 LogMeIn Resolve | Score8.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | ||||||||||||||
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| LogMeIn Rescue | LogMeIn Resolve | |
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| Considered Both Products | Chose LogMeIn Rescue We have tried other products, but none of them were as easy for the non-technical end-users to set up and use. When you need a secure, reliable connection, there's no product that works better for us than LogMeIn Rescue. This has been our go-to tool for 15+ years and will … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Rescue Have used TeamViewer, Bomgar, GoToAssist, GoToMeeting. LogMeIn Rescue is a light application that is easy to use in comparison to the other competitors. However, it's a bit pricey. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Rescue Compared to other software on the market, LogMeIn is one of the easiest software products to install and use across multiple departments in the same company. It has been one of the easiest from an admin side and it has been one of the easiest to use from a user and customer … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Rescue The ability to use unattended access is crucial. It is also a generous connection speed where we found that others were a little slower. I found the file transfer option easier than the other examples. The UI is more outdated than the competition, however. An update of that … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| LogMeIn Rescue | LogMeIn Resolve | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 7.4 |
| Likelihood to Renew | 7.9 | 9.0 |
| Usability | 8.3 | 7.6 |
| Availability | 9.1 | 8.9 |
| Performance | 9.1 | 9.0 |
| Support Rating | 9.1 | 8.7 |
| Implementation Rating | 9.0 | 9.1 |
| Configurability | 8.2 | - |
| Product Scalability | 9.1 | - |
