LogMeIn Rescue is a remote
support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…
N/A
LogMeIn Resolve
Score 8.0 out of 10
N/A
LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$29
per month
Pricing
LogMeIn Rescue
LogMeIn Resolve
Editions & Modules
No answers on this topic
Remote Access
$29
per month
Remote Support Plus
$55
per month
Standard Endpoint Management
$70
per month
Premium Endpoint Management
$78
per month
Premium
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Offerings
Pricing Offerings
LogMeIn Rescue
LogMeIn Resolve
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
More Pricing Information
Community Pulse
LogMeIn Rescue
LogMeIn Resolve
Considered Both Products
LogMeIn Rescue
Verified User
Anonymous
Chose LogMeIn Rescue
As said before LogMeIn Rescue is much more intuitive and easy to use than the competition, I much prefer to use LogMeIn Rescue because it is much better in terms of settings and design choices, thank you for the work LogMeIn Rescue you are the professionals you think you are, …
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various …
Inferior in most regards. Bomgar does the turning off of font smoothing by default, but it is trivially easy to disable, and the session quality is outstanding after doing so. ConnectWise Control doesn't do it at all. Google Remote Desktop is also great (except for not …
LogMeIn Rescue in was faster and much more user friendly than netop as well as netop was more complex setup and even complex for users as they needed to provided full ip address. UI was not clear at all for user or technicians making the learning curve steeper in Netop case.
I have never used any other mirroring system. I would not know how they compete but I do know LogMeIn Rescue is great but needs some fixing on bugs and capabilities with how fast the system moves especially because the whole point is to fix and help fastly and in a timely manner.
Being in Product Support in the company, I require to get access to customer's screenshare and help resolve the issues that they face. So LogMeIn Rescue offers such a user-friendly application with minimal efforts to get those access with all the permissions and help resolve …
It wasn't fully my decision to change from AnyDesk to LogMeIn Rescue - If it was up to me, I would have stuck to AnyDesk due to the cost (LogMeIn Rescue is much more expensive) and the ability to save login information and have multiple technicians connect at the same time …
Prior to LogMeIn Rescue we used Go To Assist. However, Go To Assist did not offer everything we needed in order to be able to support our clients. Since the switch to LogMeIn Rescue, we have many more options that allow us to not only better assist our clients, but to do so …
LogMeIn Rescue by GoTo options are better positioned from others. Also the option to share files, is better to be run in another window, but reflected on main screen. The chat option is my favorite, as it is run by the side of the remote window, not like Anydesk, which is not …
Bomgar does a better job with Mac machines. When a remote connection freezes on LMi, we will switch to bomgar. Bomgar also allows monitoring of customer support systems where LMI does not.
My primary tool for remote connections is via GFI preinstalled on client PCs. So I primarily use Logmein Rescue for ad-hoc situations. I do also use Microsoft Quick Assist but I find some end users have trouble with that as it sometimes requires them to sign in. Not all end …
LogMeIn Rescue by GoTo is by far superior feature wise when it comes to other solutions we've trialed. The cost of rescue is the only part that makes you have to stop and think before procurement, we had to significantly justify our reasons for this product over some of the …
It is better in every way. Intuitively designed, great UI, easy to install and go live, great out of box training videos and features are constantly being improved and supported
LogMeIn Resolve represents a distilled and clean RMM and ticket management system. Autotask has a lot of great features that might be unnecessary for a smaller organization's internal use. Sometimes a team just needs to get in and have that higher overview without setting up a …
At the time that we tested and selected a remote access tool, GoTo was superior to the other options tested. Then came the issues with ctrl+key and shift+key combos which detracted from all of the things that made GoTo the best option. Until these are fixed GoTo will remain …
We traditionally utilize all related products to support our end users in a remote environment. This requires that we have access to their systems, typically monitored, via a screen share session where we can use built in functionality such as file sharing. This allows us to …
Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, …
GoTo Resolve is not necessarily an app that I personally chose to use in my organization; this is just one of many that I have interacted with and experienced through the different organizations that I have worked at over the years. However, I will say that I enjoy the engaging …
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I …
In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing …
ServiceNow is robust and highly scalable, often favored by larger enterprises, while Zendesk and Freshservice offer user-friendly interfaces and customizable workflows that cater to smaller to mid-sized businesses. Now, comparing GoTo Resolve to these platforms, it stands out …
GoTo Resolve allowed us to consolidate our product suite in half, saving us nearly 80% of the cost annually. While there are certain features that felt smoother with their other products, such as the file transfer simplicity found with GoTo Assist... those small road bumps are …
Transferring large files using TeamViewer is practically impossible. During unstable internet connectivity, GoTo Resolve behaves fairly well when compared to TeamViewer.
Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.
I don't think I have ever encountered a scenario where LogMeIn is inappropriate. I work directly with customers 80% of the time, and even when I need to help a fellow IT professional out, LogMeIn is my go-to option. Viewing and reviewing all the units I manage is very helpful; it saves me a lot of time, especially after the frequent long-term power outages (where it surpasses the USP's protection) we often experience in our area.
The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
It would be nice to have a one-click launch capability. There are times when walking through a user who isn't experienced that they have a hard time launching the program.
A batch file that launches a network connection and the program at the same time.
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
To us, it just works. and it is what our users are comfortable with. It covers all the remote issues that we as an IT department encounter. We have grown to like it and we also have grown to like the Citrix product family. We really can't find anything that would keep us from renewing.
For user i think it needs improvement as every remote session I need to download the app, find it, open it, and allow access. For Agent it is well suited to provide support and preform any task required on the user workstation
From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis.
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.
At the time that we tested and selected a remote access tool, GoTo was superior to the other options tested. Then came the issues with ctrl+key and shift+key combos which detracted from all of the things that made GoTo the best option. Until these are fixed GoTo will remain inferior in functionality compared to other options where these items work the same as they do in Windows.
For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
The administrative process has been made more efficient by the ability to remotely log into servers.
LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.
