LogMeIn Rescue vs. MSP360 Connect

LogMeIn Rescue

475 Reviews and Ratings

MSP360 Connect

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LogMeIn Rescue	Score8.7 out of 10	N/A	LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…	$1,299 per year
MSP360 Connect	N/A	N/A	MSP360 Connect (formerly Remote Desktop) MSP360 Connect is a remote desktop solution designed for MSPs and IT teams. It allows users to access and control Windows computers from any system, as well as oversee and manage all remote connections in a single web console.	$89.99 per year

Pricing

LogMeIn Rescue

MSP360 Connect

No answers on this topic

No answers on this topic

Pricing Offerings
LogMeIn Rescue	MSP360 Connect
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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The price depends on the selected edition – Free Connect, Standalone Connect or Managed Connect.

Community Pulse
Key User Insights
	LogMeIn Rescue	MSP360 Connect
Considered Both Products	GoTo (formerly LogMeIn) Verified User Chose LogMeIn Rescue Inferior in most regards. Bomgar does the turning off of font smoothing by default, but it is trivially easy to disable, and the session quality is outstanding after doing so. ConnectWise Control doesn't do it at all. Google Remote Desktop is also great (except for not … Incentivized Helpful? Verified User Chose LogMeIn Rescue LogMeIn Rescue by GoTo allows for more features and simplicity Incentivized Helpful? Angi Sierra Licensed Agent at Insurance Piggybank (Insurance, 1-10 employees) Chose LogMeIn Rescue Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help … Incentivized Helpful? Martynas Strazdas Help Desk Technician in Corporate at Baker Hughes (Oil & Energy, 10,001+ employees) Chose LogMeIn Rescue Rescue is much better than SCCM as it supports more features, can see multiple screens rather than just one (main) on SCCM, reconnects automatically on connection drops, and the file transfer feature is very useful. Incentivized Helpful? Verified User Chose LogMeIn Rescue The Rescue platform is Cloud-based and works over the internet without the need for VPNs. Incentivized Helpful? Verified User Chose LogMeIn Rescue for restarts Logmein is better for speed teams is better, so if you want to get a fast session teams scores higher for deep dive sessions Logmein is great also like the interface for seeing logs on Logmein and stopping processes from running easily and quick. File transfer is … Incentivized Helpful? Verified User Chose LogMeIn Rescue When we evaluated Citrix Workspace a few years ago the app environment was not as easy to use as LogMeIn Rescue. Things may have changed but we have not gone back to re-evaluate. Some of our team members still use TeamViewer and the product is rated as highly as Rescue among … Incentivized Helpful? Verified User Chose LogMeIn Rescue Rescue is faster for sure and is very stable. I do like the ability to use Splashtop from my phone/tablet if I have to. LogMein provides easy way to connect with your end-user and provided needed assistance, other do the same but this is a much better solution in my view. Incentivized Helpful? Verified User Chose LogMeIn Rescue LogMeIn Rescue by GoTo stacks up very well against all these. The features, speed, security, ease of use are all comparable if not better than these other services. I would continue to use LogMeIn Rescue by GoTo for ease of use. Incentivized Helpful?	MSP360 No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

LogMeIn Rescue

MSP360 Connect

Comparison of Remote Administration features of LogMeIn Rescue and MSP360 Connect
Feature	LogMeIn Rescue 7.0 194 Ratings	MSP360 Connect - Ratings
Screen sharing	8.4187 Ratings	00 Ratings
File transfer	7.0176 Ratings	00 Ratings
Instant message	9.5114 Ratings	00 Ratings
Secure remote access with Smart Card authentication	7.338 Ratings	00 Ratings
Access to sleeping/powered-off computers	5.457 Ratings	00 Ratings
Over-the-Internet remote session	8.3188 Ratings	00 Ratings
Initiate remote control from mobile	5.659 Ratings	00 Ratings
Remote management of servers & workstations	5.588 Ratings	00 Ratings
Remote Active Directory® management	7.644 Ratings	00 Ratings
Centralized management dashboard	6.068 Ratings	00 Ratings
Session record	7.5133 Ratings	00 Ratings
Annotations	6.759 Ratings	00 Ratings
Monitoring and Alerts	6.494 Ratings	00 Ratings
Multi-platform remote control	6.2139 Ratings	00 Ratings

User Ratings
	LogMeIn Rescue	MSP360 Connect
Likelihood to Recommend	8.1 (211 ratings)	- (0 ratings)
Likelihood to Renew	7.9 (22 ratings)	- (0 ratings)
Usability	8.3 (64 ratings)	- (0 ratings)
Availability	9.1 (1 ratings)	- (0 ratings)
Performance	9.1 (1 ratings)	- (0 ratings)
Support Rating	9.1 (39 ratings)	- (0 ratings)
Implementation Rating	9.0 (3 ratings)	- (0 ratings)
Configurability	8.2 (1 ratings)	- (0 ratings)
Product Scalability	9.1 (1 ratings)	- (0 ratings)