TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogMeIn Rescue

    Score8.7 out of 10
    N/ALogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…

    $1,299

    per year

    NinjaOne

    Score9 out of 10
    N/ANinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.N/A
    Pricing
    LogMeIn RescueNinjaOne
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LogMeIn RescueNinjaOne
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
    More Pricing Information
    Community Pulse
    LogMeIn RescueNinjaOne
    Considered Both Products
    GoTo (formerly LogMeIn)
    Chose LogMeIn Rescue
    2 of the 3 were good, maybe as good as Rescue. One was horrible and we were worse off than before we used it. Our bottomline is all things being equal, we would prefer to work with one company's products and we have had no issues with any of Logmein.
    Incentivized
    NinjaOne
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    LogMeIn RescueNinjaOne
    Remote Administration
    Comparison of Remote Administration features of LogMeIn Rescue and NinjaOne
    Feature
    LogMeIn Rescue
    7.0
    194 Ratings
    NinjaOne
    -
    Ratings
    Screen sharing8.4187 Ratings00 Ratings
    File transfer7.0176 Ratings00 Ratings
    Instant message9.5114 Ratings00 Ratings
    Secure remote access with Smart Card authentication7.338 Ratings00 Ratings
    Access to sleeping/powered-off computers5.457 Ratings00 Ratings
    Over-the-Internet remote session8.3188 Ratings00 Ratings
    Initiate remote control from mobile5.659 Ratings00 Ratings
    Remote management of servers & workstations5.588 Ratings00 Ratings
    Remote Active Directory® management7.644 Ratings00 Ratings
    Centralized management dashboard6.068 Ratings00 Ratings
    Session record7.5133 Ratings00 Ratings
    Annotations6.759 Ratings00 Ratings
    Monitoring and Alerts6.494 Ratings00 Ratings
    Multi-platform remote control6.2139 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of LogMeIn Rescue and NinjaOne
    Feature
    LogMeIn Rescue
    -
    Ratings
    NinjaOne
    8.9
    41 Ratings
    Remote monitoring00 Ratings8.838 Ratings
    Network device monitoring00 Ratings7.536 Ratings
    Activity Monitoring00 Ratings8.424 Ratings
    Management Tasks
    Comparison of Management Tasks features of LogMeIn Rescue and NinjaOne
    Feature
    LogMeIn Rescue
    -
    Ratings
    NinjaOne
    8.6
    40 Ratings
    Patch Management00 Ratings8.939 Ratings
    Policy-based automation00 Ratings8.840 Ratings
    User Ratings
    LogMeIn RescueNinjaOne
    Likelihood to Recommend
    8.1
    (211 ratings)
    9.4
    (47 ratings)
    Likelihood to Renew
    7.9
    (22 ratings)
    9.9
    (2 ratings)
    Usability
    8.3
    (64 ratings)
    8.0
    (2 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (39 ratings)
    9.1
    (5 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)