LogMeIn Resolve vs. Spiceworks Cloud Help Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LogMeIn Resolve | Score8.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
 Spiceworks Cloud Help Desk | Score6.8 out of 10 | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. | $0 (free for 1-5 Seats) |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | — | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| LogMeIn Resolve | Spiceworks Cloud Help Desk | |
|---|---|---|
| Likelihood to Recommend | 7.4 | 10.0 |
| Likelihood to Renew | 9.0 | 10.0 |
| Usability | 7.6 | 9.0 |
| Availability | 8.9 | 10.0 |
| Performance | 9.0 | 8.0 |
| Support Rating | 8.7 | 8.7 |
| Implementation Rating | 9.1 | 10.0 |
| Product Scalability | - | 10.0 |