| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LogMeIn Resolve | Score8.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
 TeamSupport | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $45 per month per user |
| LogMeIn Resolve | TeamSupport | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | Pricing is based on annual billing | ||||||||||||||
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| LogMeIn Resolve | TeamSupport | |
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| Considered Both Products | | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| LogMeIn Resolve | TeamSupport | |||||||||||||||||||
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| LogMeIn Resolve | TeamSupport | |
|---|---|---|
| Likelihood to Recommend | 7.4 | 7.3 |
| Likelihood to Renew | 9.0 | 10.0 |
| Usability | 7.6 | 8.9 |
| Availability | 8.9 | 1.8 |
| Performance | 9.0 | 7.3 |
| Support Rating | 8.7 | 9.3 |
| In-Person Training | - | 6.4 |
| Online Training | - | 7.7 |
| Implementation Rating | 9.1 | 7.5 |
| Product Scalability | - | 1.0 |