Lucky Orange vs. UserReplay (discontinued)

Lucky Orange

Lucky Orange

21 Reviews and Ratings

UserReplay (discontinued)

UserReplay (discontinued)

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Lucky Orange	Score 3.2 out of 10	N/A	Lucky Orange is a conversion optimization tool with features including heatmaps, session recording, conversion funnels, form analytics, and chat.	$0 Track up to 100 monthly sessions
UserReplay (discontinued)	Score 8.0 out of 10	Enterprise companies (1,001+ employees)	UserReplay was a usability testing tool for websites, web forms, and web applications. It has been discontinued.	N/A

Pricing

Lucky Orange

UserReplay (discontinued)

Editions & Modules

Free: $0
Track up to 100 monthly sessions
Build: $39
per month Track up to 5,000 monthly sessions
Grow: $89
per month Track up to 15,000 monthly sessions
Expand: $229
per month Starts with 50,000 monthly sessions
Scale: $899
per month Starts with 300,000 monthly sessions

No answers on this topic

Offerings

Pricing Offerings
Lucky Orange	UserReplay (discontinued)
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

20% discount for annual billing.

—

More Pricing Information

Community Pulse
	Lucky Orange	UserReplay (discontinued)
Considered Both Products	Lucky Orange CalDon Preece Marketing Technology Manager Chose Lucky Orange If you just need general website data then you really can’t beat Google Analytics on cost but you can’t get the depth of data from GA I’ve used tag manager in the past to generate similar data which isn’t worth the work. Hotjar is pretty much the same and honestly it … Incentivized Helpful? Scot Chandler Senior Consultant Chose Lucky Orange Lucky Orange and Hotjar are pretty similar in a lot of ways. One element that Lucky Orange definitely leads in is pricing. Much better and easily justified price points. Ultimately, it comes down to whether or not a new client has already had experience with one or the other … Incentivized Helpful? Brandon Kenig Audience Growth Strategist Chose Lucky Orange Lucky Orange is the only provider that measures interactions with drop-down navigation, going beyond just static page elements. Additionally, Lucky Orange provides updated, real-time user data and heatmaps, and includes polling and chat functionality not found in its … Incentivized Helpful? Ramon Khan Online Marketing Director \| Business Develoment Chose Lucky Orange Pricing is another great feature from Lucky Orange. Even though they have increased it over time, they remain highly competitive and are still one of the only companies, if not the only one, that offers the combination of features that they have available on their site. So … Incentivized Helpful? Verified User Anonymous Chose Lucky Orange Cheaper than all of the alternatives. Hotjar does have a basic free tier, but the cost of entry for Lucky Orange isn't prohibitive. Decibel Insight and ClickTale are arguably better, but cost many times more. They also focus more on the session recordings and not chat etc. Good … Incentivized Helpful?	UserReplay (discontinued) Chris Wood Head Of Marketing - Online Dr Chose UserReplay (discontinued) Very well, a similar but different system Incentivized Helpful?

Best Alternatives
	Lucky Orange	UserReplay (discontinued)
Small Businesses	Convert Experiences Score 9.9 out of 10	Smartlook Score 8.2 out of 10
Medium-sized Companies	Contentsquare Score 7.3 out of 10	Siteimprove Score 10.0 out of 10
Enterprises	Contentsquare Score 7.3 out of 10	Contentsquare Score 7.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Lucky Orange	UserReplay (discontinued)
Likelihood to Recommend	8.0 (0 ratings)	9.0 (0 ratings)
Likelihood to Renew	5.0 (0 ratings)	- (0 ratings)
Support Rating	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	Lucky Orange	UserReplay (discontinued)
Likelihood to Recommend	Lucky Orange is one of the few players in the marketplace to provide real-time, live heatmaps along with navigation interactions, including at the secondary and tertiary levels. The Lucky Orange dashboard provides basic user behavioral metrics, and the user recordings allow you to get deeper insights into user behavior beyond the heatmap overlays. Also, the addition of real-time polling and chat capabilities enable you to engage with your users while they are on-page and push/promote special offers and promos, as well as survey website visitors about their experience. Incentivized Brandon Kenig Audience Growth Strategist Read full review	Great for online businesses who are well established and want to refine their UX/site performance. Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Pros	Session recordings provide detailed playbacks of how people are using your website Heatmaps work well and display what people are clicking on over a range of screen sizes. Pricing makes this a great entry point to understand a range of tools that you can use to understand your customers better. Integrates well with other tools, from GA to Adobe Analytics to Optimizely. Incentivized Verified User Anonymous Read full review	Identifying an issue and quickly understanding what the financial impact is Seeing how users use and interact with your site, by device Reporting on custom events Quickly finding a session and replaying it, to watch it back. Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Cons	Deletes older data that we sometimes like to go back and reference. It would be nice to access an archive. Sometimes we get too many recordings that are very similar to one another. Would be nice to have a filter to reduce similar recordings. Incentivized Scot Chandler Senior Consultant Read full review	Having confidence in the reports/numbers it pulls No function to email out weekly/monthly reports. Insights are sometimes difficult to extract Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Likelihood to Renew	The pricing options for large business are very lacking. The value of Lucky Orange doesn't really increase after your first 50,000 page visits but the service is on a sliding scale so the more traffic you have the more they charge. In addition, we got lots of useful information out of lucky orange in the beginning but after a while we knew what things needed to be fixed and are waiting on our developers to create the AB tests. Incentivized CalDon Preece Marketing Technology Manager Read full review	No answers on this topic
Support Rating	Good, timely responses from knowledgeable support team members. Incentivized Scot Chandler Senior Consultant Read full review	No answers on this topic
Alternatives Considered	Lucky Orange and Hotjar are pretty similar in a lot of ways. One element that Lucky Orange definitely leads in is pricing. Much better and easily justified price points. Ultimately, it comes down to whether or not a new client has already had experience with one or the other and whether they're willing to switch to Lucky Orange if they're not already using it, based upon price. Incentivized Scot Chandler Senior Consultant Read full review	Very well, a similar but different system Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Return on Investment	It is hard to quantify into numbers how much their app helps us, but we know that each customer that we are able to help with the live view feature is much more likely to convert had we not been able to help them. Having a live chat on its own is useful and we see an average increase of 30% in conversions when our live chat is active. Incentivized Ramon Khan Online Marketing Director \| Business Develoment Read full review	Confirmed our low basket abandonment Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
ScreenShots	Lucky Orange Screenshots	UserReplay (discontinued) Screenshots