Luma vs. zoovu

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Luma
Score 9.9 out of 10
N/A
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A
zoovu
Score 7.0 out of 10
N/A
zoovu, headquartered in New York, offers their AI virtual assistant and chatbot for ecommerce and customer engagement, guided selling, and interactive product recommendations.N/A
Pricing
Lumazoovu
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Lumazoovu
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Lumazoovu
Considered Both Products
Luma
Chose Luma
no other product since in the company and in the area in which I work, luma's service is sufficient, although it is true that in the future we can look for new services, when we expand, and according to the needs that arise, in summary, luma gives me has provided what is …
Chose Luma
1. Cheaper
2. More user friendly for both the organisers and attendees
3. Better design
zoovu
Chose zoovu
zoovu seemed to have the best price for the assistant we were looking to build.
Best Alternatives
Lumazoovu
Small Businesses
Fin by Intercom
Fin by Intercom
Score 8.5 out of 10
Fin by Intercom
Fin by Intercom
Score 8.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lumazoovu
Likelihood to Recommend
8.5
(0 ratings)
7.0
(0 ratings)
User Testimonials
Lumazoovu
Likelihood to Recommend
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
Read full review
When we researched similar tools out there, we decided to go with zoovu due to price and also felt it could do what we wanted it to do. But honestly not sure I would recommend as it's not very intuitive.
Read full review
Pros
  • It has different automation tools such as answers to frequently asked questions.
  • Understands and responds naturally to customers, making communication more fluid and efficient.
  • It has integration with social networks such as Facebook, Skype, and WeChat among others.
Read full review
  • Able to make very specific, customized product solutions for customers
  • Decent customer support
  • Fairly easy to stylize each assistant for brand
Read full review
Cons
  • Post-event communication (promotional emails)
  • More extensive integration with Active Campaign to divide attendees into attended and missed
  • Phone number field with messaging options (eg reminder message sent to phone before event’s start)
Read full review
  • Metrics are lacking in my opinion- sales attribution for every product clicked on (and don't have a way to truly track real conversion)
  • Learning the backend setup has a learning curve I've found - would recommend starting/learning with a very simple assistant. Ours was complex and took many, many months to complete.
Read full review
Alternatives Considered
no other product since in the company and in the area in which I work, luma's service is sufficient, although it is true that in the future we can look for new services, when we expand, and according to the needs that arise, in summary, luma gives me has provided what is necessary
Read full review
zoovu seemed to have the best price for the assistant we were looking to build.
Read full review
Return on Investment
  • Business requires marketing skills which Luma filled it and returns given is profitable.
  • It's worth allocating money after because it gives satisfaction to the service we use.
  • It maintains customers and vendor relations with its bandwidth in communication.
Read full review
  • The ROI metrics aren't very credible in my opinion - so can't say. Wish there were a valid way to connect click assistant click through to verified purchase.
Read full review
ScreenShots