#1 most frequent
United States of America
36.4%4 installations of 11
What is zoovu?
zoovu, headquartered in New York, offers their AI virtual assistant and chatbot for ecommerce and customer engagement, guided selling, and interactive product recommendations.
Categories & Use Cases
Product Demos
Who Buys & Uses zoovu
#2 most frequent
Germany
27.3%3 installations of 11
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
27.3%3 installations of 11
zoovu: Helping us Provide Customers with Customized Product Solutions
Use Cases and Deployment Scope
We're using zoovu as a guided-selling tool on our site to provided customized product solutions for customers.
Pros
- Able to make very specific, customized product solutions for customers
- Decent customer support
- Fairly easy to stylize each assistant for brand
Cons
- Metrics are lacking in my opinion- sales attribution for every product clicked on (and don't have a way to truly track real conversion)
- Learning the backend setup has a learning curve I've found - would recommend starting/learning with a very simple assistant. Ours was complex and took many, many months to complete.
Most Important Features
- Allows us to offer customers "Take a quick interactive quiz to receive your personalized recommendation"...
- Easy to make edits and improvements as we go
- Doesn't require custom coding but has wysiwyg format
Return on Investment
- The ROI metrics aren't very credible in my opinion - so can't say. Wish there were a valid way to connect click assistant click through to verified purchase.
Alternatives Considered
Dot.vu and Verenia CPQ
Other Software Used
Shogun Page Builder, Sales & Orders, Klaviyo