Blackbaud Luminate Online

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Blackbaud Luminate Online	Score3.9 out of 10	Mid-Size Companies (51-1,000 employees)	Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online supporters Make the right ask at the right time Launch creative fundraising campaigns Automated campaigns stimulate engagement and action through targeted welcome messages with personalized…	N/A

Pricing

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Pricing Offerings
Blackbaud Luminate Online
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Required

Luminate Online is priced based on the number of email addresses on file, modules used and service plan. Our peer to peer offering, TeamRaiser, has a transactional, shared success pricing model.

Community Pulse
Key User Insights
	Blackbaud Luminate Online
Considered Both Products	Blackbaud Verified User Chose Blackbaud Luminate Online The integration that you can have between Blackbaud Luminate Online and Raiser's Edge via the RELO connector was highly valuable. It isn't simple to set up however, this took expertise from the consultants. But once set up, it always worked very well. On the other hand, Classy … Incentivized Helpful? Verified User Chose Blackbaud Luminate Online We no longer use Blackbaud Luminate Incentivized Helpful? Verified User Chose Blackbaud Luminate Online I haven't used Classy directly, but comparing the platform from public information leads me to believe it is comparable to Blackbaud Luminate Online. It isn't possible to determine what future development efforts Classy has planned, which is important when we consider how … Incentivized Helpful? Verified User Chose Blackbaud Luminate Online It is a great add on feature to Blackbauds Raiser's Edge NXT. Raiser's Edge NXT does have the capability to create donation pages however it does not have the capability to do receipting which is why I prefer Blackbaud Luminate Online capability for this. Incentivized Helpful? Amy Barker Database Administrator at Pine Street Inn (Non-profit Organization Management, 501-1000 employees) Chose Blackbaud Luminate Online We use them at the same time. It's apples to oranges. Incentivized Helpful? DeAndre Bellows Marketing and Development Coordinator in Marketing at The Eye Cancer Foundation (Health, Wellness and Fitness, 1-10 employees) Chose Blackbaud Luminate Online They are essentially both helpful tools to non-profits. I will say Blackbaud Luminate Online seems to have more resources and data available than the likes of Slipcase and most of its competitors. The features on Blackbaud Luminate Online differentiate it from all the other … Incentivized Helpful? Verified User Chose Blackbaud Luminate Online [I feel] Luminate has a less evolved feature set and a significantly more closed ecosystem, limiting the uses cases dramatically. Incentivized Helpful? Verified User Chose Blackbaud Luminate Online If it were up to me, I would go back to Luminate, which is a much more flexible and robust platform than is Classy, the platform we adopted. Incentivized Helpful? Verified User Chose Blackbaud Luminate Online Classy.org, Raiser's Edge, Sphere or contracting with a tech company to build a tool from scratch. Incentivized Helpful? Kelly Norris Senior Manager of Direct Mail and Database at The Doe Fund,Inc (Individual & Family Services, 201-500 employees) Chose Blackbaud Luminate Online My current organization was using Paypal to process online payments as well as in house payments. The reporting was horrible. You couldn't pull transaction history therefore not be able create different segments for future use. They had also used MailChimp which had a nice … Incentivized Helpful? Jennifer Grantham Senior Director of Annual Giving at San Diego Humane Society (Non-Profit Organization Management, 201-500 employees) Chose Blackbaud Luminate Online I've looked at Give2Together and Salsa. The reality is that I have been using Luminate for over a decade and I really like the platform. I wouldn't consider using a different program. Incentivized Helpful? Verified User Chose Blackbaud Luminate Online I've used both BBNC and Sphere with other clients. As I work primarily with data, my first choice of the three would be BBNC, but it does not have the team functionality that this client needs. Incentivized Helpful? Philip Nawrocki Senior Web Application Analyst in Information Technology at Ann & Robert H. Lurie Children's Hospital of Chicago (Hospital & Health Care, 1001-5000 employees) Chose Blackbaud Luminate Online Before I was hired here, Benefactor was used. The decision was made to change from that because it could not handle our needs. Luminate had the most options and was a leader in the fundraising field. It has definitely helped us grow our fundraising and has all the modules in … Incentivized Helpful? Jody Johnson IT Trainer and Project Coordinator in Information Technology at Canadian Cancer Society AB/NWT (Health, Wellness and Fitness, 201-500 employees) Chose Blackbaud Luminate Online Raiser's Edge, Sphere Incentivized Helpful? Jeffrey Seidl Data and Development Associate in Research & Development at For Pete's Sake Cancer Respite Foundation (Non-Profit Organization Management, 11-50 employees) Chose Blackbaud Luminate Online We've used Sphere which was similar, but Luminate's TeamRaiser is much cleaner and user-friendly. Incentivized Helpful? Verified User Chose Blackbaud Luminate Online None at this time. Incentivized Helpful? Verified User Chose Blackbaud Luminate Online We used Blue State Digital prior to using Luminate. Similar to Luminate we used it for advocacy, email, online donations and event registration. Incentivized Helpful? Nathan B. Smith Director of Development & Marketing at RAIN, Inc. (Non-Profit Organization Management, 11-50 employees) Chose Blackbaud Luminate Online We have used Kintera before they were purchased by Blackbaud and have also used Blackbaud's NetCommunity. Incentivized Helpful? Verified User Chose Blackbaud Luminate Online Luminate Online replaced an in-house option. Incentivized Helpful? Verified User Chose Blackbaud Luminate Online CrowdRise and it's peer-to-peer fundraising model is much more out of the box user-friendly, in areas like the following: setup / dashboards / page creation / registration for participants or donors. However, in the end, their integration with a CRM is limited to CSV file … Incentivized Helpful? Verified User Chose Blackbaud Luminate Online The products I've used that compare to Luminate are also Blackbaud products- Blackbaud NetCommunity and Sphere: Friends Asking Friends. Luminate Online certainly has more advanced functionality but could still benefit from an interface update and modernization. The choices can … Incentivized Helpful? Verified User Chose Blackbaud Luminate Online We have used Artez/Frontstream for donation pages and peer to peer but it doesn't seem to offer the flexibility and donor experience as well as Luminate Online does. Emailing is limited and user experience for peer to peer is basic. Not as much support or interest in helping to … Incentivized Helpful? Verified User Chose Blackbaud Luminate Online The only other product I have used for this type of fundraising work is NetCommunity and it hasn't been as scalable or versatile. It doesn't really offer the peer to peer fundraising of Luminate or the constituent management, web page development and considered donation forms. … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
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	Implementation went as expected
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User Ratings
	Blackbaud Luminate Online
Likelihood to Recommend	3.7 (87 ratings)
Likelihood to Renew	9.0 (21 ratings)
Usability	2.1 (28 ratings)
Availability	10.0 (3 ratings)
Performance	9.2 (9 ratings)
Support Rating	5.0 (32 ratings)
In-Person Training	8.0 (2 ratings)
Online Training	7.3 (14 ratings)
Implementation Rating	3.0 (4 ratings)
Configurability	6.6 (9 ratings)
Ease of integration	6.0 (1 ratings)
Product Scalability	9.8 (11 ratings)
Vendor post-sale	9.0 (1 ratings)
Vendor pre-sale	5.0 (1 ratings)

Blackbaud Luminate Online

Blackbaud Luminate Online

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