Mailchimp Transactional Email (Mandrill) vs. Oracle Dyn Email

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mailchimp Transactional Email (Mandrill)
Score 7.8 out of 10
N/A
Mailchimp Transactional Email (formerly Mandrill) is designed to allow users to deliver fast, personalized transactional emails using API or SMTP.
$0
per month
Oracle Dyn Email
Score 6.6 out of 10
N/A
The Oracle Dyn Email Delivery service is an email delivery infrastructure which supports sending via an API or SMTP, and is built to reliably support bulk and transactional emails. The service also includes sender reputation management (via its RepMan service), send monitoring and problem tracking service, and analytics to optimize email campaigns.N/A
Pricing
Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
Editions & Modules
Free
$0
per month
Essentials
$13
per month
Standard
$20
per month
Premium
$350
per month
No answers on this topic
Offerings
Pricing Offerings
Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
Considered Both Products
Mailchimp Transactional Email (Mandrill)
Chose Mailchimp Transactional Email (Mandrill)
We were already using Mailchimp email marketing product and then while exploring different solutions, we went ahead with Mailchimp Transactional Email (Mandrill) only considering our requirements which has mix of reliability and pricing. Few things that stand out with Mailchimp …
Chose Mailchimp Transactional Email (Mandrill)
Here the Mailchimp is user understandable whereas in the Zift it gets complicated to use so that is the drawback of this tool.
Chose Mailchimp Transactional Email (Mandrill)
I haven't personally used Sendgrid or Klaviyo before because we had been using Mandrill already. When I joined the company, however, I believe it's overall functionality paired with their price point was more competitive than other solutions out there at the time. With how …
Chose Mailchimp Transactional Email (Mandrill)
I used MailKitchen for some time but I was not satisfied with its results. The unsubscribe rate was very high in that tool, though I don't know the reason for that. So I changed it. I found Mandrill good for my business because its unsubscribe rate is almost negligible and the …
Chose Mailchimp Transactional Email (Mandrill)
Best technical market reviews and more options available. Mandrill is a cheaper option and easy to manage. It is an excellent option for small and medium business.
Chose Mailchimp Transactional Email (Mandrill)
What I like better about Mandrill than Mailgun is that Mandrill has integrated Template management. You can issue an email to be sent with a template and submit merge variables along with the email data. Doing this with Mailgun means you have to roll your own template …
Chose Mailchimp Transactional Email (Mandrill)
They're both fairly comparable, though MailChimp made you jump through a few more hoops to use the service, though these were put in place to maintain server integrity in order to reduce bounce rates. I haven't seen a difference, so this was really more of a pain point than …
Chose Mailchimp Transactional Email (Mandrill)
Amazon SES was a service we evaluated before eventually landing on Mandrill. SES is very affordable, but some of our less technically-inclined employees found it difficult to use. We also found the API to be lacking in meeting our needs. And as an existing paid MailChimp …
Chose Mailchimp Transactional Email (Mandrill)
So we actually work with clients across all of the platforms listed above, but Mandrill has a huge ease of use bonus in its favor, especially when working with clients who are setting up a Cart Recovery style marketing campaign for the first time or are looking for a bit of a …
Chose Mailchimp Transactional Email (Mandrill)
Sendgrid offers a lot of the same features as Mandrill, but goes a lot further in helping you achieve maximum deliverability for your e-mails. They have a respectable free tier for sending as well as receiving emails, and their paid tiers are very reasonably priced.

I don't have …
Chose Mailchimp Transactional Email (Mandrill)
Being first a MailChimp customer, moving to using Mandrill as a transactional API based solution was an easy and obvious solution. At the time of evaluation Mandrill's API was far superior to SendGrid's API.
Oracle Dyn Email
Chose Oracle Dyn Email
I have not used any other products like Oracle Dyn Email.
Chose Oracle Dyn Email
Amazon Simple Email Service, Mailgun and Postmark
Chose Oracle Dyn Email
While the UI is a little outdated, this system is FAR easier to set up and manage that some other services we have used. Also, our questions to the support team are answered quickly and fully within an hour of submitting a ticket. We have had other services where questions …
Chose Oracle Dyn Email
We moved from Amazon SES and have not looked back. Easier to segment, easier to implement.
Chose Oracle Dyn Email
We chose them primarily because we were utilizing other Oracle and Dyn products so it seemed like the path of least resistance to utilize them for our transactional emails. They stack up well so long as you need a super clean network to get your mail out and don't want to …
Best Alternatives
Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
Small Businesses
Mailjet
Mailjet
Score 9.0 out of 10
Mailjet
Mailjet
Score 9.0 out of 10
Medium-sized Companies
Mailjet
Mailjet
Score 9.0 out of 10
Mailjet
Mailjet
Score 9.0 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
Likelihood to Recommend
9.0
(0 ratings)
6.5
(0 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
6.7
(0 ratings)
8.9
(0 ratings)
Implementation Rating
-
(0 ratings)
7.3
(0 ratings)
User Testimonials
Mailchimp Transactional Email (Mandrill)Oracle Dyn Email
Likelihood to Recommend
Any system that requires transactional email message functionality as an external service. The benefits of a well managed and vetted server to maintain reputation as well as being reliability is well worth the effort needed to integrate towards the API specs
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Oracle Dyn Email is well-suited for organizations that need to create, manage, and analyze bulk email campaigns from existing email templates. If your organization's business objectives are fulfilled by the out-of-the-box features of Oracle Dyn Email, then it is a perfect solution for you. On the other hand, if you think you will be needing more advanced features, I would suggest looking for another solution.
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Pros
  • Enables transactional email sending via MailChimp which opens up a ton of communication opportunities via Order Confirmation, Cart Recovery, or other transactional emails.
  • Monitors sub-accounts send reputation and notifies of high bounce/rejection rates.
  • Has a very friendly, usable UI and enables smaller companies to dedicate resources to transactional emails without as much setup work as other transactional platforms.
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  • Easy to setup by unique group and approved senders.
  • Quick reporting.
  • Easy to retrieve lists to allow us to maintain our lists.
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Cons
  • Our system adds a notification when a donor has opened an email; however, we've found inconsistencies with the system where a donor may have opened an email, but Mandrill hasn't sent that notification to our app.
  • For the scenario above, when we've reached out to their support, the response has been that it is what it is. I'd like to see the supports take be focusing on improving the platform rather than saying it is what it is.
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  • Advanced reporting and troubleshooting
  • More user-friendly portal for power users (easy to switch between subaccounts without losing information, direct URLs, better reporting visualization)
  • Simplified support ticket submission process (less manual input, like my e-mail address, etc.)
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Likelihood to Renew
No answers on this topic
I think it is very likely we will continue to use Dyn
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Usability
It did the job for us and we were happy with the delivery rates of the email, analytics and customisation available while integrating it within our platform.
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No answers on this topic
Support Rating
We haven't had to use support. The platform uptime is pretty much 100%, and any time we've had an issue, the staff has responded quickly, but honestly, the last time we had to contact Mandrill's support was probably well over a year ago. Once you're up and running, it works.
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Customer support for Oracle Dyn Email is very responsive. We usually get replies within a half an hour if not earlier. It is clear that the support team is experienced with the product due to the amount of time it takes them to solve all of our problems. We are fully satisfied.
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Implementation Rating
No answers on this topic
I wasn't at the company during implementation
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Alternatives Considered
Sendgrid offers a lot of the same features as Mandrill, but goes a lot further in helping you achieve maximum deliverability for your e-mails. They have a respectable free tier for sending as well as receiving emails, and their paid tiers are very reasonably priced. I don't have as much experience with Mailgun, but they were acquired some-time ago by Rackspace and Rackspace has a reputation for buying companies and not investing additional resources into them. So, at the time of evaluation (a few years ago) their feature sophistication was lagging behind Mandrill and Sengrid.
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While the UI is a little outdated, this system is FAR easier to set up and manage that some other services we have used. Also, our questions to the support team are answered quickly and fully within an hour of submitting a ticket. We have had other services where questions were answered 24 hours later AT THE EARLIEST. Not so with DYN.
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Return on Investment
  • Mandrill ensured high deliverability for messages sent to marketing leads in our customer funnel. This was incredibly important for making sure we captured leads early and often.
  • Mandrill was a solid and efficient way to send transactional notification messages to customers using our web-based payment system. With online payments, quick response is key, and Mandrill absolutely delivered.
  • Mandrill messages meant that our internal team always received notifications about leads, new sales, or problems with our systems in a timely manner. As a small startup, moving quickly was essential and we couldn't afford to miss a beat. Mandrill made sure we didn't.
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  • We did not have to spend a lot of time or resources to get our transaction email program up and running. This by far was the best positive impact.
  • Inbox placement rates were great due to the Oracle Dyn Email's awesome network.
  • The negative impact is that they are not partnered with an data quality platform like Webbula cloudHygiene to identify risky emails prior to the send.
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