ManageEngine OpManager vs. Progress WhatsUp Gold

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine OpManager
Score 6.8 out of 10
N/A
ManageEngine's OpManager is network performance monitoring software.
$245
for 10 devices
Progress WhatsUp Gold
Score 7.2 out of 10
Mid-Size Companies (51-1,000 employees)
WhatsUp Gold developed by Ipswitch (acquired by Progress Software May 2019) offers network performance monitoring and mapping. It supports core monitoring features, including automated workflows and network capacity planning, and monitors across hybrid environments.N/A
Pricing
ManageEngine OpManagerProgress WhatsUp Gold
Editions & Modules
Standard Edition
$245
for 10 devices
Professional Edition
$345
for 10 devices
Enterprise Edition
11,545
for 250 devices
No answers on this topic
Offerings
Pricing Offerings
ManageEngine OpManagerProgress WhatsUp Gold
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$245 per installationOptional
Additional Details
More Pricing Information
Community Pulse
ManageEngine OpManagerProgress WhatsUp Gold
Features
ManageEngine OpManagerProgress WhatsUp Gold
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
ManageEngine OpManager
8.8
Ratings
7% above category average
Progress WhatsUp Gold
-
Ratings
Automated network device discovery8.40 Ratings00 Ratings
Network monitoring9.20 Ratings00 Ratings
Baseline threshold calculation8.90 Ratings00 Ratings
Alerts9.50 Ratings00 Ratings
Network capacity planning8.80 Ratings00 Ratings
Packet capture analysis8.40 Ratings00 Ratings
Network mapping8.00 Ratings00 Ratings
Customizable reports8.60 Ratings00 Ratings
Wireless infrastructure monitoring8.60 Ratings00 Ratings
Hardware health monitoring9.20 Ratings00 Ratings
User Ratings
ManageEngine OpManagerProgress WhatsUp Gold
Likelihood to Recommend
7.4
(0 ratings)
8.3
(0 ratings)
Likelihood to Renew
8.0
(0 ratings)
-
(0 ratings)
Usability
8.1
(0 ratings)
-
(0 ratings)
Support Rating
8.1
(0 ratings)
4.2
(0 ratings)
Implementation Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
ManageEngine OpManagerProgress WhatsUp Gold
Likelihood to Recommend
OpManager offers a set of advantages that allow it to adapt to the needs of the company, guaranteeing effective monitoring of the application networks used in our organization. It has an intuitive and easy-to-use interface. The initial setup went smoothly and in a decent amount of time.
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[Progress WhatsUp Gold (formerly Ipswitch WhatsUp Gold)] is good for what it is. An inexpensive but accurate monitor for alerting on systems and services. However, it is time consuming to configure, The GUI leaves a lot to be desired and the formatting for txt alerts stinks (I just use it now as an alert to check my email to view the actual alert.)
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Pros
  • We changed our RDP port to a non-standard port and monitor servers by that instead of a simple ping. Systems that are busted will still respond to pings.
  • The dashboard shows us any drives that are almost full. We check this when we do our monthly maintenance.
  • Monitoring Windows services and event log events and sending notifications when things don't behave as expected.
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  • Easy to install and manage.
  • While it does require a whole server with IIS and a SQL db it is low impact on resources but still quick to respond.
  • Great for quick notifications about a server going above a configured resource threshold. We don't have to look at every server's resource utilization individually anymore.
  • Quick and easy to setup a service up or down notification.
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Cons
  • Adding devices to existing groups and applying a group-wide parameter.
  • Email alerts can be a bit challenging depending on how email is managed within a company, sometimes adding ManageEngine OpManager to the allowed relay list for Exchange is necessary to receive any alerts
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  • While it is easy to get up and running, I know I could utilize the software better if I had some formal training on it. There are a wealth of features available, but I don't have time to learn them all in depth.
  • The training classes offered are very expensive. I'd love it if IPSwitch offered some kind of reasonably priced training options.
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Likelihood to Renew
This product works very well for our organization, and it would be hard to not have a tool like this going forward
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No answers on this topic
Usability
The rating I provided is based on the product quality, experience (I have been using OpManager for almost the last 4 years), and relevance of the information/response I generated through Manage Engine OpManager. I have also received good support from OpManager.
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No answers on this topic
Support Rating
At first, we were not able to add our Avaya switches to the configuration backup module, our partner tried to help, but they did not find the solution, we had one remote session with tech support of ME and they solve the problem.
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Not too much to support as it doesn't do that much.
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Alternatives Considered
We have an existing relationship with Manage Engine. Manage engine was a better product in comparison with the other products. It has as option to have addons like network configuration Manager, Firewall log analyzer, switch port mapper, Ip address manager and packet analyzer. Manage engine has an excellent customer support who are always available and response is quick
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WhatsUp Gold gives you a much better in-depth analysis and understanding of both your network and endpoint devices but the emphasis should be laid more on report generation. WhatsUp Gold has the ability to generate a report (e.g device uptime, bandwidth utilization, device health etc) and track events that took place even as low as 5 minutes ago.
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Return on Investment
  • ROI has very much increased as we are able to fix issues in a faster manner.
  • Monitoring for system administrators has become easy using ManageEngine OpManager getting a centralized view.
  • Alerts are helping during odd hours where manual intervention is not possible.
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  • As I mentioned earlier, the monitoring of the external environment and uptime is a necessity. An hour down is a 1% loss of revenue per day which may not sound like much but in a million dollar company, that 1% is a huge chunk.
  • The backup configuration has been very handy in turn around time for failed equipment. I did have a homegrown way of backing up configurations but had to check daily and verify every backup. This becomes very time consuming and a waste of company time.
  • Only negative is the mapping. In the Cisco world CDP is a great way to map connections and they don't seem to do it that way.
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ScreenShots

ManageEngine OpManager Screenshots

Screenshot of OpManager's DashboardScreenshot of OpManager's realtime graphsScreenshot of a device snapshot page in OpManagerScreenshot of Alarms in OpManager

Progress WhatsUp Gold Screenshots

Screenshot of WhatsUp Gold Alert CenterScreenshot of WhatsUp Gold Cloud InfrastructureScreenshot of WhatsUp Gold Configuration ManagementScreenshot of WhatsUp Gold Custom MapScreenshot of WhatsUp Gold DashboardScreenshot of WhatsUp Gold Device Properties